Freelancer profile translated to English.
Back to original languageAbout Lucas
As a Discord server creator, I offer comprehensive services to design and manage dynamic and interactive communities. My expertise covers all the necessary steps to create a smooth and engaging server experience, including setting up text and voice channels and integrating public bots for moderation and management.
My Specializations
Discord Server Security: I ensure the implementation of robust security systems to protect users from any abuse or malicious behavior. Every server I create is equipped with advanced security protocols to guarantee a safe environment.
Welcoming and Guiding New Members: I set up personalized welcome processes so that each new member feels quickly integrated and can navigate the server effortlessly.
Additional Services
In addition to server creation, I offer long-term server management services for €400 per month (1 hour per day), including:
Creation of animations and organization of contests
Server communication management
Regular updates
Custom bot development
Access to a moderation team
Detailed server analyses sent at the end of the month
Professional Experience
I currently work as a freelancer and have accumulated over 6 years of experience in creating and managing Discord servers for various companies. My professional background includes collaboration with WeWard until July 2024, where I oversaw the management and growth of their Discord server.
Portfolio and References
I can present examples of past projects, including servers that have benefited from my contribution in terms of design, community strategy, and daily management.
With my know-how and commitment, I am ready to meet all your Discord server creation and management needs.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- N/ADiscord Customer Support Ticket SetupTECHJuly 2024 - July 2024Saujon, FranceTo achieve this, I designed and implemented a Discord-based ticketing system. This new system allows users to create tickets to report their issues or ask questions, centralizing all requests in one organized space. The benefits of this system include:1. **Efficient Request Management**: Tickets are automatically sorted and assigned to the appropriate team members, reducing response time and ensuring that each request receives the necessary attention.2. **Traceability and Monitoring**: Each ticket is tracked from its creation to its resolution, allowing the client to monitor progress and maintain a complete history of interactions with users.3. **Resource Optimization**: By automating parts of the support process, the system allows the team to focus on more complex issues, improving overall efficiency.4. **Improved Customer Satisfaction**: Thanks to faster response times and better organization, users benefit from quicker and more effective support, increasing their satisfaction.In summary, I not only created a fully functional Discord ticketing system but also optimized the customer support process by improving request management, traceability, and resource efficiency. This project has significantly enhanced the client's ability to meet user needs while providing a solid framework for ongoing support management.
- WeWardCommunity Manager DiscordHEALTH AND WELLNESSJuly 2022 - July 2024 (2 years and 1 month)Paris, FranceHello! I'm Lucas and I am currently a Community Manager at Weward. My main role is to manage moderation, events, and communication on our Discord server. I also handle updating the Discord server and configuring channels according to the community's needs.As a Community Manager, I am responsible for creating fun and engaging events for the community. I regularly organize tournaments, quizzes, and special events to keep our community active and lively. I am also responsible for communication with our community, ensuring that all important information is communicated clearly and effectively.I am proud to work at Weward and be part of such a dynamic and diverse community. As a Community Manager, I have the opportunity to meet new people every day and contribute to creating a positive and enjoyable gaming experience for all community members.If you have any questions or want to know more about my activities as a Community Manager at Weward, feel free to contact me!
- NFTOURINGCommunity Manager DiscordAUTOMOBILEJanuary 2024 - February 2024 (2 months)1. Management and Animation of the Nftouring Discord Server- Creation and configuration of the Discord server, including setting up channels, roles, and permissions.- Organization of regular community events (Q&A, themed discussions, games, etc.) to increase member engagement.- Daily moderation to ensure a safe and respectful environment.2. Development of Communication and Engagement Strategies- Development of communication plans tailored to Nftouring's target audience, in line with brand objectives.- Creation of interactive and attractive content to stimulate member interactions and engagement.- Analysis of community trends to adjust strategies in real-time.3. Moderation and Maintenance of the Server Environment- Continuous monitoring to prevent and manage conflicts, ensuring compliance with server rules.- Regular updates of security tools and settings to protect the community from spam and other malicious activities.- Assistance and support to members for any questions or issues related to server usage.4. Advice and Implementation of Advanced Discord Features- Integration of custom bots to enhance user experience and automate certain tasks.- Advice on using advanced Discord features to maximize community impact.- Training of the Nftouring team on Discord best practices.5. Monthly Reports on Community Activity and Recommendations- Preparation of detailed reports on server activities, engagement levels, and member feedback.- Data analysis to provide strategic recommendations for improving community engagement and growth.- Presentation of results and action plans during monthly meetings with the Nftouring team.
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Certifications
- Active DeveloperDiscord2022
- Discord PartnerDiscord2022