About Luca Roman
German
Native or bilingual
English
Fluent
Experience
- Digital Zolutions GmbHHead of Sales & Customer SuccessNovember 2025 - Today (7 months)Berlin, GermanyI managed the entire revenue process from lead to existing customer, defined sales structures, and integrated customer success processes to maximize growth and customer satisfaction simultaneously.
- Digital Zolutions GmbHHead of Customer SuccessApril 2025 - October 2025 (6 months)Berlin, GermanyI was responsible for onboarding, project management, and customer retention with a focus on measurable results, clear communication, and long-term retention.
- Digital Zolutions GmbHHead of CRMNovember 2024 - May 2025 (6 months)Berlin, GermanyI strategically built the Zoho CRM, standardized processes, and implemented automations to seamlessly integrate and scale sales, marketing, and customer success.
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Education
- LinkedIn Advertising Fundamentals CertificationLinkedIn Advertising Fundamentals Certification