Freelancer profile translated to English.
Back to original languageAbout Luca
I am an IT support technician specializing in remote troubleshooting and assistance. I help individuals and small businesses solve their IT problems without travel, quickly and efficiently.
I handle:
• Diagnosis and resolution of software incidents
• Installation and configuration of peripherals (printers, Wi-Fi, etc.)
• Assistance with the use of office tools
• Remote PC optimization and maintenance
• Cleaning and securing slowed-down systems
🔧 My approach: be clear, responsive, and pedagogical – so that each client gets a functional workstation back without stress.
Based in Mons, I work 100% remotely, available for one-off interventions or regular remote support.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Aginode, Dow Silicones BelgiumDeskside technician ICHEMICALSeptember 2023 - Today (2 years and 9 months)BelgiumOn-site support lvl2 & 3 for various sites across Belgium. Diagnose problems concerning personal hardware (PCs, laptops, printers, scanners, etc.); new hardware or software. Test system and application modifications in the MS Windows 10/11 and MS Office 365 environment.
- Onefield (VOO),Telecom TechnicianJuly 2022 - August 2023 (1 year and 1 month)Wallonia, BelgiumInstallation, troubleshooting, connection at street/pole/facade. Bringing installation into compliance (coaxial/cable TV). Customer assistance throughout Wallonia (sole technician).
- Commission Européenne,IT Officer (local agent)January 2017 - January 2020 (3 years)Brussels, BelgiumComputer troubleshooting (hardware, application). First and second-line support. Provide accurate and creative solutions to complex customer problems.
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Education
- Network AdministratorTechnocité (Forem/Cefora)2017Administrateur réseau
- BAC Networks & Telecommunications, SystemsI.S.I.M.S. (HEHLA)2012BAC Réseaux & Télécommunications, Systèmes