About Luanne
English
Fluent
Spanish
Conversational
Experience
- Interface PLVE-commerce ManagerAugust 2022 - Today (4 years)
- Management of the Amazon Seller account (product listings, Amazon Store, Amazon Ads, account health, customer service…)
- Updating platforms (Amazon, Cdiscount, Mano Mano, Prestashop…) and promoting products (sponsored campaigns)
- Creating files for updates, product listing creation, and analysis of marketplace results
- Processing orders from Marketplaces and the Website (quotes, invoicing)
- Handling customer service and client requests via calls and emails
- BasoberriCustomer Service ManagerMarch 2022 - July 2022 (4 months)
- Creation of visuals
- Prospecting
- Website updates
- CRM management and incoming requests (quotes, invoices…)
- La Française des JeuxCustomer Relations ManagerAugust 2020 - February 2022 (1 year and 6 months)
- Management of the client portfolio via incoming and outgoing calls
- Creation of visuals for clients and agency support materials
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Education
- Bachelor's DegreeISCOD2023Bachelor
- BTS (Higher National Diploma)Talis Business School2022BTS