Freelancer profile translated to English.

Description

My name is Luana and I am a Brazilian professional with experience in customer service, language teaching, and administrative tasks. I currently live in Madrid, Spain, and work remotely with clients from different countries, especially Portuguese and Spanish speakers.

I have a native level of Portuguese and an advanced level of Spanish (C1), which allows me to work with translations, customer support via chat or email, content creation, online classes, and more. I consider myself organized, communicative, and committed to results.

✅ Services I offer:

Portuguese ↔ Spanish Translation

Customer Service (email, chat, WhatsApp)

Online Portuguese classes for foreigners

Text writing and editing

Social media management

Virtual assistance (administrative)

I am available for freelance or long-term work, and I adapt easily to new platforms and tools. If you are looking for a responsible, approachable, and proactive collaborator, I will be delighted to help you!

📩 Write to me and tell me what you need. Let's team up!

📍 Based in Madrid, working for the world.

Languages

Portuguese
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Alcalá BC,
CUSTOMER SERVICE AGENT
February 2024 - April 2024 (2 months)
Madrid, Spain
Customer service. I conducted surveys with hairdressers in Portugal. I asked them about the number of haircuts per week and per month, etc.
MCG Ingeniería y Proyectos,
ADMINISTRATIVE ASSISTANT
January 2019 - January 2023 (4 years)
Salvador, BA, Brazil
Responsible for updating company certificates, purchasing office supplies, responsible for services related to notarized documents and mail. Responsible for the company's technical archiving, for updating and controlling documents issued by the company to clients, and also received client feedback. On the commercial side, I assisted with tenders, results, and documents. Finance - I was responsible for scheduling payments of invoices and employees. I updated employee transportation vouchers, as well as updated health insurance payments and employee meal payments, and finally, I updated the company's and employees' tax and INSS spreadsheet monthly.
Atento,
PLANNING ASSISTANT
January 2011 - January 2012 (1 year)
Salvador, BA, Brazil
Responsible for the call system for all sectors of Banco Itau. Responsible for controlling meeting times for supervisors and coordinators, to avoid customer waiting queues. Weekly, I sent a spreadsheet with information on the number of calls answered and rejected, as well as waiting times, to coordinators and managers.