Freelancer profile translated to English.

Description

Hello!

My name is Lovasoa and I specialize in technical support, network supervision, and technical data monitoring.

With several years of experience in demanding environments (such as Orange Business), I work on:

✅ qualifying and monitoring tickets,

✅ incident management,

✅ analyzing and ensuring data consistency in IT tools,

✅ collaborating with technical teams and project managers,

✅ maintaining a high level of customer service quality.

Organized, responsive, and autonomous, I am comfortable in complex environments where rigor and communication are key.

📍 Available for remote or hybrid assignments, as a freelancer or for temporary reinforcement.

Languages

Workplace preferences

Can work on-site

Tananarive (up to 50km)

SKYNET Communication
Telemarketer
ENERGY AND UTILITIES
January 2019 - January 2020 (1 year)
Tananarive, Madagascar
Outbound calls for appointment scheduling as part of the €1 thermal insulation program
Offering energy-saving solutions to individuals
B2B / B2C telephone prospecting Qualifying prospect files Managing outbound calls / telephone campaigns Commercial activity reporting Following up and contacting prospects
Nooro Market Ambohitrarahaba
Sales Representative
January 2019 - Today (7 years and 5 months)
•Presentation and sale of Belfrance brand products
•Experience in sales and local commerce
Smartone
Online Operator
January 2020 - December 2021 (1 year and 11 months)
Searching for products on manufacturer or distributor websites

Analyzing the technical characteristics of products

Online posting and classification of products in the database

Entering information according to processing instructions

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Master 1 in Telecommunications, Computer Science and Electronics
HECMMA
2022
Master 1 en Télécommunications, I nformatique et Électronique
Training in Transit and
2020
Formation en Transit et

Lovasoa A.

Freelance