Freelancer profile translated to English.

Description

French-speaking client service agent specializing in 100% written support. I handle your clients exclusively via Email, chat, and tickets. I do not make phone calls.

With several years of customer relations experience, I manage with professionalism and speed.

- FR customer support on Zendesk, Gmail, CRM.

- Handling of after-sales complaints and Level 1 technical requests

- Customer loyalty and case follow-up

Guaranteed response within 24 hours and impeccable spelling.

Immediately available for long-term missions. Satisfaction rate: 98%

Feel free to contact me to discuss your project.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
Client Service Agent FR - Written Support
HUMAN RESOURCES
January 2024 - Today (2 years and 7 months)
Antananarivo, Madagascar
Client service agent specializing in 100% written support in French. Handling client requests via Email, chat, and tickets only. No phone calls.

Tasks: Respond to client inquiries, handle after-sales complaints, ensure case follow-up and customer loyalty. Daily use of Gmail, Zendesk, and CRM tools.

Qualities: Response within 24 hours, impeccable spelling, empathetic and professional tone. Client satisfaction objective: 98%
freelance
Client Service Agent FR - Written Support
HUMAN RESOURCES
January 2024 - Today (2 years and 7 months)
Antananarivo, Madagascar
Service Agent specializing in 100% written support in French. I handle client requests via Email, chat, and tickets only, no phone calls.

Main Tasks / Respond to client inquiries, handle after-sales complaints, ensure case follow-up and customer loyalty. Daily use of Gmail and CRM tools.

Qualities: Response within 24 hours, impeccable spelling, empathetic and professional tone. Objective: 98% client satisfaction
Zendesk French Customer Service Email Support After-sales service or Gmail or Service
Service client Freelance
Client Service Agent
HUMAN RESOURCES
January 2023 - Today (3 years and 7 months)
Antananarivo, Madagascar
-Handling of inbound and outbound calls
-Management of client Emails and chat
-Processing of complaints and after-sales service
-Customer loyalty and satisfaction surveys
- Bilingual FR/EN