Louzé Luiji

Senior Consultant in Customer Success and B2B Sales with over 12 years of experience in tech and data, between London, Paris, and the United States. I have primarily worked for fast-growing B2B SaaS scale-ups, with responsibilities including customer retention and strategic account growth.

I have supported numerous Fortune 500 and CAC 40 companies, their executives, and their teams to help them leverage these tech and data platforms to accelerate their digital transformation and increase their revenue. Responsible for multi-million euro contracts, I was responsible for structuring and optimizing the Customer Success strategy in Europe with the mission of retaining and growing key accounts. This involved numerous strategic activities such as creating strategic account plans to achieve the results expected by clients, as well as the client growth objectives set for us.

Everywhere I have been, I have met or exceeded my retention and sales goals, with awards and participation in the President's Club as a result.

My last position was as Customer Success Director at Domino Data Lab, a San Francisco scale-up offering an AI platform to accelerate the deployment of artificial intelligence for large groups.

In addition, I am also a tech investor, an active member of the French Tech, and passionate about travel and real estate projects.

My areas of expertise:

- Structuring Customer Success

- Optimizing Customer Success

- Deploying Customer Success or Support tools

- Auditing Customer Success

- Commercial strategy

- Business development

- Commercial audit