Freelancer profile translated to English.

Description

Specializing in digital businesses (SaaS and Mobile Application), I intervene upstream on your business strategy, organization, and commercial development challenges, or downstream in auditing and optimizing your operational processes (operations, customer success, sales) and training your teams.

I provide you with the means to achieve your growth objectives by equipping you with the best methods, tools, and processes for your business. Focus your efforts on what has value for your customers. Align management with operations and business teams, so that every effort generates value. Detect and eliminate friction points in your customer experience. Capture new markets and optimize your sales techniques.

And for industrial companies? I help them accelerate their digitalization, gain flexibility, and multiply their commercial impact through digital tools.

Feel free to contact me to discuss your challenges.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Indépendant
Mentor
TECH
January 2021 - Today (5 years and 5 months)
Paris, France
Coaching entrepreneurs: strategy, operations, business development.
Herow
VP Sales
SOFTWARE PUBLISHING
March 2018 - Today (8 years and 3 months)
Paris, France
Interim manager for the sales department: training the sales team in the Customer Centric Selling method. Standardization of the sales process, adoption of associated monitoring and performance measurement tools. Repositioning of the service offering and redesign of targets, pitch, sales materials. Leading the Sales team (7 people).
Herow
Head of Customer Success
SOFTWARE PUBLISHING
March 2018 - Today (8 years and 3 months)
=> Launching the Customer Support and Customer Success service from scratch for a SaaS platform for B2B clients (Mobile Application - startups and large corporations)
=> Operations Management: managing a team of 4 people for about a hundred clients. Main mission: client management and support, defining and executing the customer success roadmap and associated projects (monitoring and automation tool, self-service onboarding, chat, FAQ, and video tutorials...), implementing and optimizing customer support processes, customer journey, upsells.
Member of the Executive Committee and cross-functional management: product (development and evolution of the SaaS tool), marketing (growth hacking, acquisition), sales (closing, onboarding, upsells).