Louis-Thibaud Haller

Operations Management

• Building an ecosystem of qualified service providers across the country

• Procurement management and margin control for 40% of turnover

• Managing the implementation of communication campaigns in stores (98% quality rate, +1600 storefronts decorated)

• Establishing strategic field partnerships (notably with La Poste's new services division)

• Recruitment, training, and management of employees

• Developing processes, specifications, and contracts

• Designing innovative, easy-to-apply stickers

Digital Tools

• Implementing the Hubspot solution and providing internal training

• Advanced configuration and use of Hubspot (inbound marketing, sales pipeline, leads, automation, reporting, quotes and electronic signature, integration with Zapier...)

• Implementing the NewDeal HRIS (Personnel management, absences, expense reports, workflows, payroll engine, onboarding...)

• Automating all company processes on Trello

• Building prospecting lists (scraping, LinkedIn automation)

• Creating reporting dashboards in Excel and PowerBI

Development and IT

• Planning, monitoring, and coordinating with developers

• Developing specifications for various modules of the messageinawindow.com platform

• Advanced analysis of INSEE datasets (BPE, demographics, socio-professional categories, and income) for building analytical indexes at the IRIS level

• Complete IT management, equipment, email/cloud, telephony, and service providers

Restructuring the organization post-acquisition

• Creation of administrative and financial services, IT (tools and infrastructure), manufacturing (printer and mailer), and customer/subscriber service

• Implementing management and associated reporting processes

• Audit, tender, arbitration, and implementation of a new subscriber management business tool, budget of €250k

• Tender and implementation of a new IT infrastructure with outsourced maintenance, budget of €25k

• Relocation management, 15 employees

Management and Operational Management

• Manufacturing: managing printing, annual run of 1.4 million, budget of €400k, 20% savings achieved after tender

• Sales and Marketing: managing sales teams, promotional campaigns, managing subscription and mail-order prices, mailing, partnerships, and exchanges

• Newsstand Distribution: managing relationships with press distributors and wholesalers, 170,000 magazines sold annually; liaison with new digital distributors (newsstands and aggregators)

• Subscriber Distribution: managing outsourced customer service, liaison with the mailer, 15,000 subscribers, 700,000 magazines shipped annually

• Management Control: developing operational and financial performance tracking dashboards

Digital Project Management and Implementation of Management Tools

• Software development management, developing functional specifications, planning and action plans, acceptance testing, managing external developers, liaising with business operations for the following implementation projects:

• Innovative tools for multi-channel editorial management and workflows

• iOS and Android mobile applications

• News and e-commerce websites

• Subscriber portal, digital reader

• Autonomous implementation and configuration of an open-source CRM and user training

• Project management for migrating sales and accounting management tools