Description

Growth Engineer, International Operations Manager, Data Analyst, CRM Administrator

This may seem too broad a description but I have had the chance to work as all of the aforementioned roles in a couple of Scale-Ups (namely Payfit and Deliveroo). I'm a team-player and enthusiastic learner with a capacity to quickly ramp-up to your company's culture and business context.

Please find below brief overviews of my responsibilities in previous companies, you can find more information and key successes on my Linkedin profile.

Working as a Sales Operations Manager and then as a Business Analyst for Deliveroo, I honed my data analysis and visualization skills on gigantic datasets with complex transactional data structures. I developped the dashboards used by the country management to pilot commercial and marketing teams. I trained commercial teams in the use of various tools such as Google Sheets and Looker.

Working as an International Operations Manager, CRM Administrator, Growth Engineer and then Growth Engineer Lead for Payfit, I optimised processes and implemented automations across 5 markets, both for Customer Success and Sales teams. I implemented NPS and CSAT scoring for these markets & also developed Google Add-Ons to allow colleagues to automate data-uploads and Slack newsletters.

I am a fast and enthusiastic learner but the tools I'm most familiar with are:

- CRM: Salesforce & Hubspot

- Data Analysis: Snowflake & DBeaver

- Data Vizualisation: Looker, Tableau

- Process automation: Salesforce Flows, Google Scripts, Basic Apex classes (Salesforce)

- Code: JavaScript, Python, Apex (basic)

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Italian
Conversational

Workplace preferences

Can work on-site

Marseille (up to 50km), Paris (up to 10km)

PayFit France
Growth Engineer & Business Tech Solutions Lead
March 2022 - Today (4 years and 3 months)
Paris, France
Business Engineer:
- Create automations and tools to facilitate the work of Sales, Customer Service, and Marketing teams.
- Maintain and develop the CRM (Salesforce) and its data quality.
- Develop GSheet Add-ons to automate data imports, data manipulation and allow Slack automations.
- Lead cross-department, international projects.
- Enhance error management, project priorisation and improvement valuation. (Tools: AWS Lambdas, Salesforce, Google Script, Looker, Redshift) BTS Support Lead:
- Create a ticket-management system to facilitate collaboration between Support, Build and Ops teams.
- Ameliorate bug management and increase visibility on improvement timelines.
- Tutor Support Representatives on the use of various tools and technologies (Salesforce, SQL, Hubspot, Jira)
- Manage the team, its priorities and day-to-day.
- Solve complex, out of scope, bugs
PayFit France
International Operations Analyst
February 2021 - March 2022 (1 year and 1 month)
Paris, France
Translate business needs into actions
• Challenge, improve and optimise current process to increase efficiency and productivity,
• Build tools/dashboards to increase visibility over business and teams performance,
• Analyse data and leverage insights to identify problems, build solutions to enhance business & team performance,
• Identify and implement tactical short and structural long-term initiatives to improve revenue generation and business sustainability,
• Think outside the box and find new solutions to improve local teams efficiency,
• Manage the right balance between "fast and perfect". Maximize Salesforce capability
• Translate local business needs into technical requirements,
• Adapt CRM to maximize efficiency of international teams,
• Be responsible for data management and streamlining data flow,
• Manage CRM projects with international impact,
• Implement and maintain Salesforce customizations such as custom fields and objects, layouts, workflows, process builder, and validation rules,
• Manage SalesForce bugs & issues through users requests.
Deliveroo
Sales Operations Manager
November 2019 - January 2021 (1 year and 2 months)
Paris, France
Created the models used for commission setting and partnership recommendations. Simplified and automated processes. [Salesforce, G-Sheet, Zapier] Created and optimized reporting tools. [G-Suite, Looker, G-Script] Performance tracking and data analysis. [SQL, Looker, G-Sheet, Tableau] Tutored the local teams in the use of G-Sheet and Looker (data visualisation platform).