Freelancer profile translated to English.

Description

Senior consultant in IT infrastructure and production governance, I have been supporting Information Systems Departments for over 25 years in securing transformation projects, mastering production deployments, and sustainably improving service quality.

Specializing in Build-to-Run, operability, and ITIL best practices, I work in critical environments to structure governance, reduce operational risks, and streamline collaboration between project, infrastructure, and operations teams.

Recognized for my rigor, organizational skills, and ability to unite stakeholders, I bring a pragmatic approach that balances business needs, operational requirements, and service excellence.

👉 As a freelancer, I quickly integrate into teams to ensure the reliability of production deployments, inter-stakeholder coordination, compliance with ITIL standards, and the service quality expected by the business.

🔧 My key expertise:

• IT Project Management – Build / Run – Development / Production Coordination

• Production deployment management & operability validation (VABE, VSR)

• Facilitation of project committees (Steering Committee, CAB, Technical Committee)

• Quality referent – technical documentation – ITIL & ITSM processes

• Technical environments: Azure, VMware, Linux, Openshift, Oracle, Windows, ServiceNow, EasyVista, Dynatrace, Zabbix, Grafana

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

LND CONSEIL
Senior Consultant
TECH
January 2016 - Today (10 years and 7 months)
Paris, France
Since 2016: Supporting public and private CIOs on governance, IT production, and RUN transformation missions.

Groupe La Poste- RUN & Operability Project Manager:
• Securing Build → Run transitions
• Operability validation
• Project / Production / Operations Coordination
• Improvement of deliverables
Environment: Jira, Confluence, ServiceNow, Grafana, Dynatrace, Kibana, Microsoft Azure, SAFe

RATP Dev Lyon- Senior IS Methods and Documentation Management Manager:
• Standardization of methods
• Documentary governance
• KPI
• Change support
Environment: Sharepoint, ISO 9001, Lean Management, IT Quality

Ministry of the Interior & Overseas Territories- Operations Manager:
• Production management
• Engineer coordination
• ITIL facilitation
Environment: BMC Remedy, XWiki, GLPI, Kanboard, TCHAP

Stime (Les Mousquetaires Group)- Expert Production Project Manager:
• Infrastructure and application deployments
• Build / Run Coordination
Environment: VMware, Linux, AIX, Windows, Openshift, Oracle, MS SQL, Websphere, Tomcat

VINCI Construction SI- Production Project Manager:
• VABE/VSR validation
• Standardization of deliverables
Environment: EasyVista, Check-MK, Openshift, Linux, Unix, Oracle

Bpifrance- Transverse Production Coordinator:
• Transverse governance
• ITIL compliance
Environment: EasyVista, Clarity, Oracle Exadata, Openshift

Engie - Senior Change Manager:
• CAB/eCAB
• CMDB
• Patch Management
Environment: ServiceNow, Jira SD, Linux, Oracle, MySQL, SAP

Monoprix - Integration Project Manager:
• Management of Supply Chain & E-commerce projects from study to VSR
• Validation of deliverables and operability prerequisites
Environment: Orchestra, JIRA, Apache, Tomcat, Weblogic, Oracle
Build to Run Operations Infrastructure Project Manager Outsourcing IS Governance
ANCV
Production Project Manager – Change Manager
TRAVEL AND TOURISM
September 2013 - December 2015 (2 years and 3 months)
Sarcelles, France
Project management and IT production (RUN) supervision according to ITIL standards:
. Participation in technical and security impact studies prior to projects
. Elaboration of the budget and schedule for infrastructure
. Recommendation/validation of architecture choices
. Coordination of various stakeholders (internal and external)
. Advice to AMOA and proposal of new tools for business projects
. Management of implementation, testing, and transfers to outsourcing
. Participation in project, production, and steering committees
. Organization and facilitation of the CAB (Change Advisory Board)
. Implementation of dashboards and reporting to management and stakeholders
. Technological watch in terms of IS infrastructure
MS Project Linux Project Management ITIL CAB
Agence du Numérique en Santé
Production Project Manager
HEALTH AND WELLNESS
September 2007 - June 2013 (5 years and 9 months)
Paris, France
Project management and daily operations (RUN) supervision:
. Validation of technical architectures in terms of operations
. Implementation of qualification and supervision environments for various tests
. Management of IT system evolution deployments
. Facilitation of technical and steering committees in conjunction with the outsourcing provider
. Documentation maintenance (DIE, DAT, DEXP, ...)
. Maintenance in operational conditions: incident/problem/change management
. Definition, implementation, and monitoring of service levels (SLA, OLA)
. Definition of the BCP and switchover tests
. Activity reporting
PCA Technical Project Management Testing Documentation Reporting

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DESS Computer Science
Institut National Polytechnique de Toulouse
1999

ITIL v3 Foundation
APMG International
2008
ITIL
ITIL v3 Intermediate Service Transition
APMG International
2015

Louis Ndetcho

Responsible / Senior IT Production Project Manager

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