About Louis-Marie
French
Native or bilingual
English
Fluent
Experience
- Global Field SolutionsField Service Engineer FreelanceMECHANICAL ENGINEERINGJune 2024 - Today (2 years)Chalon-sur-Saône, FranceAfter 10 years of experience as a Field Service Engineer in diverse international environments, I decided to leverage my expertise by founding my own company, offering support to a wide range of customers worldwide.Throughout my decade as an FSE, I have developed strong problem-solving skills, leadership abilities, and team-building expertise. I have successfully led cross-functional and multicultural teams to meet tight customer deadlines in dynamic and competitive environments.
- I&L BiosystemsFrench Technical Manager BiotechPHARMACEUTICALS INDUSTRYMarch 2022 - February 2024 (1 year and 11 months)• Established French customer service operations, managing 7 suppliers, 35 customers, 100 machines, and 60 maintenance contracts.• Designed and implemented maintenance procedures, customer feedback processes, stock management, and optimized field service engineer scheduling.• Led technical discussion groups, acting as the primary contact for service and maintenance matters for both customers and suppliers.• Performed data analysis (expenditures, spare parts, time, and location) to enhance resource management and generate cost savings.• Delivered application support to the sales team and customers, providing training on technologies and ensuring smooth installation, planning, and maintenance processes.
- MB ElectroniqueField Service Engineer SemiconductorsMECHANICAL ENGINEERINGApril 2020 - March 2022 (1 year and 11 months)• As Head of the Acoustic Microscopy Department, managed team scheduling and resource allocation, including 5 Field Service Engineers (FSEs).• Led maintenance, troubleshooting, and audit operations in the semiconductor sector, collaborating with 4 manufacturers and overseeing 17 machines.• Performed equipment installation, commissioning, and delivered customer training.• Developed and implemented machine virtualization and remote troubleshooting solutions to increase efficiency and reduce downtime and travel costs.• Directed FSE training programs and acted as the primary liaison for suppliers across EMEA, USA, and APAC regions.• Conducted onboarding and technical training for new engineers, while ensuring 24/7 on-call support.
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Education
- Bachelor's Degree in MaintenanceUniversité Lyon 12017Bachelor's Degree in Maintenance
- ENSAMENSAM2015ENSAM