Freelancer profile translated to English.

Description

I am a passionate sports industry professional with a strong background in event organization and logistics management. I have acquired key hospitality coordination skills through my collaboration with the Stade de France, where I oversaw VIP reception and optimized visitor experience. As a project manager at the French Judo Federation, I developed my ability to manage teams, plan large-scale events, and ensure the satisfaction of partners and participants. My time at GMR Marketing for Cisco during the Paris 2024 Olympic Games allowed me to refine my skills in hospitality project management, intercultural communication, and multinational team coordination. Trilingual in French, English, and Spanish, I am ready to take on new challenges and bring added value to innovative projects in the sports field.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
German
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Paris Saint-Germain
Hospitality Coordinator Boxes and Lounges
SPORTS
April 2025 - Today (1 year and 2 months)
Paris, France
Every home match day at the Parc des Princes.

● Operational coordination of a dedicated hospitality lounge (250 pax) for each PSG home match
● Briefing and supervision of teams: hostesses, catering staff, technicians, and service agents
● Guest access management: ticket scanning, wristband distribution, flow supervision
● Interface with catering teams and stadium operations to ensure smooth service and venue setup
● Quality control of lounge setup, cleanliness, and F&B service throughout the event
● Real-time response to guest questions, needs, and incidents on the ground
Hospitality Team Coordination Event Management Supervision Sense of Organization
Fédération Française de Tennis
Ticketing Manager for Roland Garros 2025
SPORTS
April 2025 - July 2025 (3 months)
Paris, France
● Responsible for the supervision and training of 30 ticketing operators
● In charge of organizing daily briefings and structuring operators' work schedules
● Resolution of operational issues, including dispute management and handling customer requests (approximately 600,000 tickets)
● Ensuring compliance with procedures and quality of customer experience
● Coordination with stakeholders and development of operational reports and summaries
customer-relationship-management Training Ticketing Organization Sense of Organization
GMR Marketing
Hospitality Coordinator for CISCO - Paris 2024 Olympic Games
SPORTS
June 2024 - September 2024 (3 months)
Paris, France
Paris 2024 Olympic Games.

● Operational management of the Cisco VIP lounge in a 5-star hotel environment
● Coordination of the hospitality team to ensure a high-end VIP experience
● Supervision of all F&B operations in the lounge (provider selection, dietary requirements management, banquets, and special orders)
● Personalized welcome for VIPs (100 people), with discretion, flexibility, and responsiveness; acting as the main point of contact for guest services
● Room block management in conjunction with the hotel's reservations department and the account team
● Support for the production team to ensure smooth event execution
Hospitality Team Management F&B Event Management VIP Management

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Bachelor in International Business
Grenoble Ecole de Management
2021
Master in Sports Organization Management
Université Gustave Eiffel
2023

Louis Le Moine Caubarrere

Hospitality Manager | Operations | Transport

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