Louis Julien Boucherie

Close cooperation with the business departments to capture and coordinate technical requirements.

Coordination and communication with the third-party software provider to ensure efficient and solution-oriented support.

Monitoring and control of all support tickets in the "Base IT" ticketing system.

Prioritization and escalation of 3rd-level support issues for quick problem resolution. Reporting and documentation of ticket histories for stakeholders.

Analysis and optimization of data models based on Oracle-SQL.

Installation of specific application updates, including by exchanging files, changing code, and granting permissions.

This was done in constant consultation and prior test runs with the development team and was subsequently documented.

Conception and implementation of software patching and provisioning via Matrix42 Empirum

Entry of setup parameters into the installation code Introduction of Mobile Device Management via Matrix42 Silverback

Addition of new physical hardware via inTune

Creation of user documentation for Matrix42 Silverback Windows Server / MariaDB Administration

Administration of AD group policies regarding software distribution groups

Temporary assumption of responsibilities of an employee on parental leave. Support of e-government applications.

Definition of a weighting table for simplified cost and effort calculation of potential new orders.

Planning the replacement of EOL servers. Documentation of workflows for standardization purposes (e.g., entire execution, responsibilities, and communication within an update process). RHEL logfile analysis and transmission to customers. Server adjustments to temporarily increase the execution speed of database migrations.

Handover of tasks from a project temporarily managed by us to another company.

Installation of deployments, including using Oracle WebLogic-12c.

Support in the description of operating agreements.

Project planning together as deputy application manager.