Freelancer profile translated to English.

Description

Louis JAFF

IT Project Manager Build, RUN, TMA, MCO, Data

ITIL Support Project Manager

Application Manager

15 years of experience

Louis JAFF

📞 | 📧Application Responsible Profile (Technical and Functional)

PhD Math-Info, Application Manager and Project Manager (Agile and V-Cycle) with 15 years of experience in end-to-end project management and scoping (BUILD, RUN, TMA, MCO, DATA) and the management of technical and functional teams. Specialized in multi-sector environments (Banking, Insurance, Finance, Telecom, Media, Industry, Transport, Education).

Garante of the proper functioning of the assigned scope (projects, applications, ...), of the quality, of the continuity of IT services and of the satisfaction of clients and users.

Functional Skills

Project Management: Scoping, Estimating, Planning, Monitoring, Acceptance Testing, Deployment, Post-Deployment, RUN management and Support.

RUN DATA Management: ITIL, anomaly management, production incident management and change requests (evolution).

AWS Cloud, Databricks, DataDog, Power BI.

TMA & MCO Management: ITIL, anomaly management, production incident management and change requests (evolution).

RUN and Support: Management of RUN activities, application support, user assistance and training.

Finance, Accounting and Bank Reconciliation: ACL, ACTIM, Accurate, Coda.

Payments and Payment Systems: SAT2F Cashpooler, SEPA direct debit, payment system solutions, SAE.

Logistics: Supply chain and flow management.

Call Center Solutions (CTI): Odigo CC, Genesys.

Technical Skills

Systems: Unix, Linux, Git, Windows, Mac

Databases: SQL, Oracle, MySQL, PL/SQL

Tools: MS Office 365, MS-Project, MIRO, AWS Cloud, Databricks, DataDog, Power BI, JIRA, ServiceNow, GLPI, Grafana, ITSM, Client FTP, CFT, API, Quality Center, Lotus Note, UltraEdit-32, TCP/IP Protocol, Putty

CyberSecurity: C EH, Pentest, Audit, Report and Analysis

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Boulogne-Billancourt (up to 50km)

LJAConsulting
Application Manager
August 2021 - Today (4 years and 10 months)
Context: The mission consists of ensuring the RUN application management for the PSR domain (Pedagogy, Schooling and Research), and the responsibility for RUN by managing technical and support teams. These teams are involved in both build and RUN.

Objective:
- Identify and formalize functional needs with the business
- Plan all resources (human, financial, technical) to be implemented for service continuity
- Ensure user support, corrective, evolutionary and/or preventive maintenance actions for the application portfolio, as well as evolutions imposed by publishers (arbitration, prioritization, planning)
- Ensure contract and budget monitoring
- Manage the project portfolio, supervise the planning, execution and monitoring of projects within its scope
- Supervise a team of product owners, business analysts, and application support officers
- Manage the interface with the IT department and inter-application flows
- Organize and monitor project governance: steering committees, project committees, etc.
- Monitor development and configuration actions
- Ensure the quality of deliverables, the writing of all documentation
- Monitor the schedule and risks

Missions: My role as RUN Application Manager is to be the interface between the different project components. A RUN AM is responsible for ensuring:

Maintenance & Support:
- Incident management and resolution
- Anomaly management and correction
- Management, delivery, and monitoring of production deployment

Evolutionary Maintenance:
- Needs gathering and study
- Planning and execution of DEVELOPMENT
- Unit testing and acceptance testing
- Delivery and monitoring of production deployment

Technical Environment: JIRA, GLPI, Grafana KPI, Power BI, MS Office 365 Suite (Outlook, Excel, PowerPoint, Word and Visio), Agate, OpenPortal, HyperPlanning, SoWeSign, Mobility OnLine,

TMA Project Management Team Management Project Management Product Owner User Support
Cardif
IT Project Manager and Application Manager
January 2018 - July 2021 (3 years and 6 months)
Paris, France
Mission and tasks performed:
Manage projects end-to-end. Plan, organize, and coordinate evolutions from the expression of need (EDB) to production deployment (MEP):
Needs study (EDB).
Solution study.
Solution cost estimation study.
Document review (Specs).
Update project tracking tools.
Organize Project Committee and/or Steering Committee meetings.
Monitor and manage developments.
Test and support testing.
Technical acceptance report (validation of delivery installation).
Acceptance testing and support.
Deployment/Post-Deployment and support.
Handle anomaly and incident management.
Project closure.

Lead meetings, Project Committees, and Steering Committees, and coordinate internal and external teams.
Manage budget and resources: Track costs and optimize resource utilization.
Establish the schedule (task calendar) and ensure deadlines are met.
Anticipate risks related to the product, project resources, and change management.
Ensure communication with stakeholders: Regularly inform clients, users, and management about project progress.
Guarantee the quality of deliverables: Supervise testing phases, acceptance testing, and validate solutions, ensuring client satisfaction.
Implement and manage RUN
Manage TMA and MCO: anomaly, incident, problem, and change
Ensure the operational functioning of applications in production.
Assume application responsibility for the delegated scope.