Freelancer profile translated to English.

Description

Hello, With several years of experience in assistance and holding a BTS GPME (MANAGEMENT OF SMALL AND MEDIUM-SIZED ENTERPRISES) degree, I offer my skills to help you optimize your time and focus on what matters most. I offer a full range of services tailored to your needs.

Languages

English
Basic
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ALLIANZ PARTNER,
Assistance Officer, ALLIANZ
March 2024 - September 2024 (6 months)
Saint-Ouen, France
Customer relations
File processing and follow-up
Telephone reception and emergency call management
Active listening and stress management
Quick organization of breakdowns or towing
Coordination with service providers (tow trucks, garages, taxis)
Use of assistance and CRM software
Mastery of insurance and roadside assistance procedures
Empathy, composure, and excellent customer relations
PHONE REGIE
Receptionist
February 2023 - October 2024 (1 year and 8 months)
phone, YA, Myanmar
Physical and telephone reception of visitors and clients
Courteous guidance and information
Good presentation and neat expression
Telephone switchboard management / message taking
Mastery of basic office tools (Word, Excel, Outlook)
Appointment scheduling and agenda management
Mail, package, and delivery management
Adaptability and composure in unforeseen situations
Discretion and sense of confidentiality
Versatility and service-oriented
Association LA FRABRIC'A/ Association Le PRE'O,
Versatile Team Member in Resource Center and Educational Support in Civic Service
March 2022 - January 2023 (10 months)
Gennevilliers, France
Physical and telephone reception
Ensuring the physical and emotional safety of minors
Relations with parents
Opening and closing of the store and premises
Design and management of schedules
Meeting minutes
Awareness of sustainable development
Sorting and organizing the stockroom
Taking into account the child's pace and needs
School support
Development and facilitation of educational and recreational workshops
(Manual, culinary, awareness activities)
Facilitation of workshops and outdoor interventions
Preparation and management of educational and recreational outings
Assistance with daily life for children with disabilities
Indoor and outdoor games