Louise Jef

TICKET OFFICE: customer reception and orientation, customer journey support, bus/tram/train route and schedule search, ticket sales (single journey or pass), exchange or managed refund of transport tickets, transport card creation and customer file creation, cash register management, cash balance tracking with sales administration, complaint handling upon customer request on EKOOT. CALL CENTER: customer telephone reception, route/schedule search, fare range presentation, complaint management, application back office (App M), information on other travel methods, ZFE (low emission zone) back office and bicycle purchase assistance, lost and found management on the network or chartered lines, management of card creation requests for annual passes for students requiring public transport, mailing and outgoing mail once the card is created or recharged, postal dispatch of transport cards, archiving of processed requests.

• - TER Ticket Office Sales Agent: customer reception and orientation at the station, presentation of TER products and customer journey support, ticket sales, transport card creation, fine collection, subscription to annual school passes covered by the AURA Region.

• - On-board Sales Agent: customer reception and orientation, safety procedures, safety and commercial announcements, safety and commercial rounds, on-board ticket sales, daily revenue management, management of passengers with missed connections.

Assisting foreign users with their registration at France Travail and managing appointments with OFII.