Freelancer profile translated to English.

Description

With over 3 years of experience in the Tech ecosystem, I help companies transform their users into loyal ambassadors. My goal is simple: reduce your churn while maximizing the perceived value of your product.

As a fully remote freelancer, I don't just answer tickets. I act as a true extension of your team, with a results-driven culture and complete autonomy.

What I bring to your organization:

Strategic Onboarding: I design smooth relationship entry paths to ensure record "Time-to-Value".

Revenue Security: Proactive management of renewals and identification of weak signals to prevent churn.

Simplification & Pedagogy: Ability to simplify complex solutions (AI, Tech, Taxation) to ensure maximum adoption by your clients.

Data-Driven Management: Rigorous analysis of your KPIs (NPS, Health Score, CSAT) for fact-based decisions.

Trilingual French/English/Spanish: Ready to manage your international accounts with the same level of excellence.

I am accustomed to agile environments and cutting-edge tools (Salesforce, Zendesk, Slack, Notion). Whether you are a fast-growing startup or an established company, I adapt to your processes to deliver excellent customer experience from day one.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

SYNGENTA FRANCE SAS
Customer Success Manager - Digital Offers
March 2021 - December 2024 (3 years and 9 months)
78280 Guyancourt, France
Deployment of offers with clients: installation, training, performance monitoring, particularly in the North and West of France. Support Improvement: management of the hotline and complaints for tools with over 500 users. Project Management: development of improvements and new solutions based on client feedback (prioritization, writing specifications, participation in design) in collaboration with project managers and designers. Management of a network of 50 farmers and partners to investigate our new solutions.
Client Relations Project Management Continuous Improvement Customer Support Creation of Educational Content
Chambre Régionale d'Agriculture de Normandie
Project Manager
February 2020 - August 2020 (6 months)
France
Responsible for the coordination and capitalization of activities for about 50 Norman agroecological groups. Development of educational guides, creation of databases, writing of the regional program, improvement of existing tools (websites, training, etc.).
Database Management Pedagogy Visual Content Creation Project Management
SimplissimA Private Research Insitute Port-Louis,
Project Manager
February 2019 - September 2019 (7 months)
Creation and development of a health kit for type 2 diabetics in collaboration with future testers.

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Professional Title Graphic Designer
Bo Ecole Paris
2025
Titre professionnel Graphiste
MSc in Computing Sciences
MIA Digital University
2022
Msc in Computing Sciences

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Louise Gaillard Delisle

Customer Success Manager & Client Care Specialist

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