Louise C.

Freelance Creative Operations Manager, I work with Pitchy to structure and optimize video production operations.

I collaborate cross-functionally with the motion design, product, and customer success teams to improve client project management and ensure reliable delivery.

Specifically:

• Management of client requests and projects (prioritization, tracking, coordination)

• Improvement of video sequence production and delivery processes

• Implementation of methods to anticipate needs and reduce bottlenecks

• Coordination between teams to accelerate execution and quickly resolve friction points

• Competitive analysis and research on tools to improve delivery speed

Operational approach, focused on execution and process fluidity.

Supervision of the team (30 people spread across France, Lebanon, and Madagascar) to ensure reliable verification of rental files in compliance with insurer standards.

With the takeover of this service, SLA objectives were met for the first time, exceeding certain indicators. Monitoring tools were implemented to measure strategic progress and ensure continuous performance through KPIs, thereby improving partner satisfaction and verification quality.

Strengthening the compliance and reliability of files to meet insurer standards, thereby increasing Garantme's credibility while reducing associated risks and costs.

Close collaboration with the data and product team to automate file verification using high-performance AI tools.

Complete setup of the department (recruitment, strategic vision, training) to achieve Garantme's high objectives

Opening and management of two international call centers, diversifying resources while optimizing costs and operational flexibility

Implementation of rigorous monitoring of SLAs and renewal rates with targeted actions to continuously improve performance

Automation to improve guarantee renewals and optimize the customer journey, in close collaboration with the product and CRM team