Freelancer profile translated to English.
Back to original languageAbout Louise
Operations Director within a training organization since 2019, responsible for Qualiopi and CACES® certification, I have been supporting training organizations in obtaining their Qualiopi certification for over 1 year now.
🚀 How can I support you?
This involves an assessment of your procedures, deciphering the national quality standard, leading to the obtention of the Qualiopi Certification of the National Quality Standard.
My missions will be defined according to your needs.
➡️ Support for initial QUALIOPI certification audit and surveillance audit
➡️ Support and training for the various quality stakeholders
➡️ Support in developing various documents, procedures...
➡️ Strategic and commercial development of your training company
➡️ Implementation and monitoring of audits, management reviews, and processes
➡️ Document management (writing, updating, coding, distribution),
➡️ Handling non-conformities, complaints, and indicator monitoring.
😎 My Strengths:
Organized and rigorous, my experience has provided me with many tools and best practices to share.
Curious and versatile, I enjoy working in a team.
My profession enables me to handle complex and urgent situations.
I hope to meet you very soon
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Marmelade AppCOOSeptember 2021 - Today (4 years and 9 months)Paris, FranceTraining organization strategy- Participates in the training organization's various certifications, notably CACES- Implementation of Qualiopi certification in 2020 and participation in the validation of the surveillance audit in 2022.- Responsible for monitoring and the pedagogical and financial review of the training center in collaboration with the CFO and liaises with the administrative and financial management for activity reporting and invoicing- Participates in continuous improvement in collaboration with the Product Owner, ensuring pedagogical and administrative interests Management of the "trainer network" and CSM team- Ensures coordination between training needs and the trainer network- Acts as a liaison between "customer experience" and the "pedagogy and content" teams to ensure continuous improvement of our offerings- Maintains the skills of trainers and testers with the head of the trainer network- Plans, evaluates, and optimizes technical, organizational, and human resources to achieve set objectives- Supports Marmelade's economic growth through process and tool optimization and team management- Implements regular coordination rituals between the various stakeholders in the customer department B2C commercial coordination and optimization:- Co-builds the roadmap and associated objectives- Manages operational strategy with the Head of CSM- Implements performance monitoring indicators for the CSM and trainer network departments- Implements commercial and operational monitoring processes with the B2B sales director:- Participates in structuring the activity- Implements test training launches before digitalized launch (from administrative part to online deployment on our internal and external tools (admin, application))- Ensures coordination between the training needs of the customer department and the operational department
- Marmelade AppProject Manager/CSMDecember 2019 - Today (6 years and 6 months)Station F, Changi Airport, Singapore
- L'agence de fabProject ManagerAugust 2017 - December 2019 (2 years and 4 months)95100 Argenteuil, FranceCommercial Management- Interface between the client, internal departments (sales, creation team, logistics, after-sales service), and external departments (carriers and installation providers)- Management of major account campaign projects (client brief, budget, planning, project monitoring, reporting)- Client support and advice- Sales agent support Operational Monitoring- Briefing, quotes, planning, execution, production monitoring, quality control and delivery, reporting- Verification of order shipments and receipts (France and international)- Implementation of traceability and sharing tools- Management of a sales assistant- Management of an internal installation team (planning, briefing, on-site training) Administrative Management:- Control and administrative monitoring of client accounts (deposits, invoices, credit notes, reminders)- Updating client databases- Responsible for supplier orders (for the installation team, structures, office supplies)/ Purchase Orders / validation of supplier invoices- Implementation of sales contracts
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Education
- Master in Business and/or Profit Center Management, Specialization in Marketing, Management, Administration, Human Resources, Logistics, Purchasing, FinanceIFAG2017Master Manager d'entreprise et/ou de Centre de Profit, Spécialisation Marketing, Management, Gestion, Ressources Humaine, Logistique, Achat, Finance
- Bachelor of Science in Biomedical Sciences, Biochemistry, Biophysics, and Molecular BiologyUniversité Paris Descartes2014Licence Sciences biomédicales, Biochimie, biophysique et biologie moléculaire