Freelancer profile translated to English.

Description

After more than 4 years at Deloitte and 2 years as an independent, I support companies in their Salesforce projects.

My techno-functional profile, my knowledge of the Salesforce universe, as well as large-scale AGILE project management skills allow me to adapt and deliver high-value projects for users and the company.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 10km), Tours (up to 30km)

Servier Monde
Product Manager
PHARMACEUTICALS INDUSTRY
January 2024 - Today (2 years and 5 months)
Integration of the application into the company's global strategy: definition of business cases, review of needs, feeding and prioritization of the roadmap and backlog in collaboration with business teams.
Agile project management with the implementation of grooming, refinement, and business review instances.
Writing User Stories, presenting specifications to the delivery team, and validating developments.
Leading an international Scrum team (Spain, Morocco, France) of 14 people, working on three technical stacks: Salesforce (Core + Field Service), CRM Analytics, and Talend.
AG2R LA MONDIALE
DATA Project Manager
BANKING AND INSURANCE
April 2023 - January 2024 (10 months)
Paris, France
Assist in defining and implementing cold monitoring KPIs for Management
Define with business teams all hot and cold monitoring indicators for customer request processing activity in Salesforce.
Write business requirements for hot monitoring indicators for the teams responsible for configuration in Salesforce.
Participate in PI planning to defend my scope, provide business insights, and prioritize needs
Deloitte Digital
Senior Consultant
CONSULTING AND AUDITS
September 2018 - March 2023 (4 years and 7 months)
**Laboratoires Servier**: webApp: 360° project management, demand management, task planning, scientific decision-making support tools - 1200 users (Project leaders, Governance, Portfolio, Researcher, Lab technician..)

Business Analyst: organization and facilitation of scoping workshops, challenging business needs: 3 Business Owners
Definition of functional and business processes: definition of use cases, creation of prototypes with an UI/UX designer, solution design in collaboration with the tech lead
Intervention as an expert in Salesforce solutions: Field Service, Tableau CRM, Mulesoft, Heroku
Proxy PO: writing US: 1200+, support for the Scrum team based in Spain: 12 people

**PMU**: CRM implementation and Marketing Automation redesign – 5 million customers – 300 users
Functional design of the Salesforce solution: multi-channel customer management, real-time, commercial rebound, document management, strong adherence with marketing automation, GDPR
Responsible for coordinating Data integrations and exports between the CRM and the datalake
Product Owner for the High-Value Clients segment: optimization of integration processes and definition of customer journeys: 500 clients/year, average stakes of 200 million euros
IT Manager for the telephony solution implementation: 4 sites, 200 users, 3000+ calls/day

Internal Development
Sales: Participation in pre-sales phases (3 participations and 2 sales), creation of demos for presentations
School relations: event organization: tutored projects, school ambassador search, recruitment follow-up