Louisa Maucourant

Receptionist – Hôtel Ibis

I began my professional experience at Hôtel Ibis, where I held the position of receptionist on several occasions: first as an intern, then on a fixed-term contract, and during several summer seasons.

My duties included welcoming guests (individuals and groups), managing check-ins and check-outs, responding to requests in French, English, and Spanish, and ensuring smooth and friendly service.

I also participated in billing, cash closing, reservation management, and organizing work schedules for the housekeeping staff. This experience allowed me to develop rigor, versatility, organizational skills, and the ability to adapt to international clientele.

Receptionist – Aiden by Best Western Hotel, Lorient

For nearly two years on a permanent contract, I participated in the opening of the establishment and the operational setup of the reception, common areas, and decorative elements.

On a daily basis, I was responsible for welcoming guests (individuals and groups), managing reservations, processing payments, billing, and cash closing.

My role also involved organizing work schedules for the housekeeping staff, as well as managing foreign clientele, with smooth support in English and Spanish.

I also proposed and implemented loyalty and personalization actions for our regular clients (themed room decorations: Halloween, summer, Valentine's Day…).

This was a demanding and enriching experience that strengthened my skills in autonomy, customer relations, and team management.

Reservations Manager – Private Concierge Service (All of France)

For two years on a permanent contract, I held the position of Reservations Manager at a concierge service located in 18 cities across France, managing over 100 properties (houses & apartments).

I coordinated all reservation schedules for short-term stays, ensuring their smooth running and customer satisfaction.

My role involved daily communication with property owners, relations with travelers, and supervision of the work of housekeeping managers.

I was also responsible for organizing interventions by craftsmen when needed in the properties.

This position allowed me to develop strong organizational skills, a keen sense of service, and smooth management of multi-channel communication with various stakeholders.