Louisa F.

Coordinate the supply chain:

Track incoming deliveries and customs clearance

Manage interactions with service providers (freight forwarders, logistics)

Determine manufacturing orders to be launched

Coordinate our delivery methods and processes (France and international) for all products (subscription/non-subscription)

Manage inventory and products

Inventory:

Create product sheets and manage their nomenclature and referencing if necessary

Be proactive and supportive in managing delivery issues with the Customer Care team

Quality check of products upon receipt.

Participate in meetings with marketing teams for campaign and product launches

Manage cycle inventory with the logistics platform

Organize the annual inventory

Projects:

Support in the implementation and deployment of a new ODOO information system

Support in the deployment of a kitting automation solution with a new service provider

Transition Manager: reinforcement for operational issues / management and transformation of the customer service department in a context of developing new e-commerce platforms.

Team and activity management:

Structuring the team and the organization method, setting objectives, monitoring team members collectively and individually,

Operational support and taking over the premium client portfolio

Contribute to Customer Service Transformation: implementation of rituals

Customer service-specific rituals (Organization/Continuous Improvement Plan/KPI monitoring/sharing best practices)

Ritual with planning (monitoring order book reliability)

Ritual with sales (monitoring feedback from the field, managing client allocations and prioritization)

Contribute to Customer Service Transformation/Change Contribution:

Structuring/Formalizing tasks associated with Customer Service

Monitoring the standardized order book to ensure the reliability of revenue recording and smooth out invoicing over the rolling month as much as possible, based on managing the 3 rituals

Writing processes and tips

Participation in internal process improvements related to customer service: IT feedback to resolve migration discrepancies post-implementation or Sage V6 vs V12 configuration issues (logistics/accounting), product database project, implementation of PCB taxes, monitoring improvement requests from sales representatives related to the use of their tools or the implementation of new processes.

Definition of the new profile and role of the Customer Service Manager with management, participation in recruitment and 3 weeks of training before the end of the assignment.

Testing the deployment of the sales administration function:

Exchanges and intermediate communication with sales and compliance teams on necessary documents -> objective of streamlining and structuring communication

Client interface for monitoring the administrative file creation

Advice and recommendations aimed at submitting a sustainable work organization to the client beyond the mission.

Monitoring indicators and performance optimization (KYC/ADV) via Salesforce