Freelancer profile translated to English.

Description

Coming from the worlds of hospitality, events, and sales, I have developed excellent customer service skills, great organization, and real ease in communicating with clients.

I can assist with:

– email management and customer service

– administrative support and organization

– client follow-up, CRM, sales support

– coordination, planning, back-office

– trilingual support French / English / Spanish

Reliable, autonomous, and solutions-oriented, my goal is simple: to save you time and streamline your organization.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Swell Hotel
Client Experience & Events Coordinator
November 2024 - September 2025 (10 months)
Byron Bay, Australia
Led the organization of monthly wellness retreats and corporate stays (hotel privatization)
Coordinated weekly events from planning to on-site execution, liaising with partners.
Main point of contact for group & B2B clients: proposals, bookings.
Worked closely with front office & housekeeping teams to ensure seamless operations.
Contributed to positioning the hotel as a lifestyle & wellness destination through curated experiences.
Monitored group trends and provided feedback to improve offers and packages.
Inventory Management Event Planning Operational Performance
The Pacific House
Assistant Manager
May 2023 - October 2024 (1 year and 5 months)
Sydney, Australia
Co-managed daily operations and supervised a team of ~20 staff members (front office, housekeeping, experience team).
Designed and produced a weekly event program: Wine & Cheese nights, yoga classes (2x/week), football events, seasonal events (Halloween, Christmas, Australia Day etc.).
Developed and managed local partnerships (suppliers, experience providers).
Oversaw on-site event logistics, guest experience quality and team coordination.
Contributed to communication & content creation to promote the venue’s lifestyle positioning.
Used guest feedback to improve services and experience delivery.
Team Management Digital Communication Event Management Front Office and Back Office
My pop up store
Business Developer
February 2021 - September 2022 (1 year and 7 months)
Paris, France
Managed a portfolio of ~15 B2B projects for pop-up stores and brand activations, from client brief to public opening
Supported both international premium brands and emerging labels
Led client needs analysis, project briefing and concept alignment, advising on location strategy, format and customer experience
Acted as a key point of contact between brands, landlords, designers & operational teams
Conducted commercial negotiations (terms, budgets, timelines) and followed projects
Conducted site visits, presentations & recommendations to support client decision-making
Managed multiple projects in parallel within a fast-paced, high-visibility environment
Commercial Negotiation Contract Negotiation Sales Strategy Client Relations

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