About Loubna
French
Native or bilingual
English
Basic
Arabic
Conversational
Experience
- ADENESCLAIMS MANAGERBANKING AND INSURANCEMay 2022 - Today (4 years and 1 month)Analysis and processing of claims files: verification of coverage, damage assessment, and validation of supporting documents.Claims management: customer relations, dispute resolution, settlement negotiation, and handling inbound/outbound calls with Genesys.Calculation of compensation and administrative follow-up of files according to internal procedures and regulations.Use of specialized software: RSI Software, Sinnaps, Word, Excel, OAD, for data monitoring and analysis.Collaboration with experts, notaries, and opposing insurance companies.
- Kiné des salineSecretaryOctober 2019 - May 2021 (1 year and 7 months)Compile documents and files, prioritize tasks, manage practitioner schedules, handle current accounting.
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Education
- Vocational BaccalaureateLYCEE FINOSELLO2019Baccalauréat professionnel
- BEP Customer and User RelationsLYCEE FINOSELLO2018BEP Relation clients et usagers
Categories
- Other