Loubna B.

Travel Arrangements: Coordinated flights, itineraries, room allocation, visas, transport, and dinner reservations for COP 28 delegates. Event Organization: Organized three onsite events, managing bookings, invite lists, and transportation. Delegate Support: Primary contact for travel queries, ensuring timely responses and necessary document preparation. Budget Management: Ensured all arrangements adhered to budget constraints in collaboration with program coordinators. Onsite Support: Provided onsite support in UAE, managing arrival and departure logistics for delegates. Effective Communication: Maintained communication with clients and partners via WhatsApp for rapid issue resolution. Travel Pack Preparation: Created comprehensive Travel Packs with recommendations and contacts. Expense Management: Managed expense reimbursement accounts with the Finance Team, ensuring delegates were informed of policies. Developed Post-COP28 Delegate Feedback Survey: Achieved a 100% recommendation rate for our services

VIP Visitor Management: Directed and coordinated all high-profile visits to the UK Pavilion, including UK Ministers, Royals, and celebrities, ensuring exceptional experiences. Event Organization: Successfully orchestrated the visit of HRH Prince William at Expo 2020, demonstrating strong organizational and event management skills. Inter-Pavilion Liaison: Collaborated with other Pavilions and Expo 2020 authorities to facilitate visits by international Ministers and Officials, ensuring seamless interactions. Daily Diary Oversight: Managed the UK Pavilion Daily Diary, briefing staff on daily activities, visits, and events, ensuring all team members were wellinformed and prepared. Leadership Support: Assisted the DIT Senior Leadership Team in managing Governmental Protocols and events, ensuring adherence to official guidelines and procedures. Adherence to Covid-19 Guidelines: Performed duties under challenging conditions, strictly adhering to Expo 2020 Covid-19 guidelines, ensuring safety and compliance.

UK Mission to the European Union February 2019 - March 2021 , Brussels Area, Belgium

Program Management: Designed and executed detailed itineraries for senior officials and Ministers on EU-related business during Brexit. Logistics Coordination: Arranged travel, accommodation, logistics, and security, collaborating closely with UK Mission colleagues and stakeholders. Stakeholder Engagement: Liaised with UK Government departments, Belgian Ministry of Foreign Affairs, airports, hotels, and EU institutions. VIP Handling: Managed the arrival and schedules of Ministers, ensuring smooth operations. Event Support: Provided logistical support and assisted the Public Diplomacy team in delivering UKRep-branded events. COVID-19 Crisis Management: Actively collaborated with the COVID-19 crisis department in London to repatriate UK citizens back home.