About Loubna
French
Native or bilingual
Spanish
Fluent
English
Fluent
Arabic
Fluent
Experience
- IRCEMRetirement managerJune 2025 - December 2025 (6 months)• • Anomaly management• • Customer data validation• • Analyze and manage supporting documents. . Appointment scheduling. . Email management
- SwissLife RoubaixContract life managerDecember 2021 - April 2025 (3 years and 4 months)• • Management of individual affiliation forms.• • Admissions, departures of members and beneficiaries.• • Contract portability.• • Updates (bank details, address changes…).• • Contributions exemptions and adjustments.• • Contract terminations.• • Complaint processing.
- AG2R la MondialeAdministrative managerDecember 2018 - October 2021 (2 years and 10 months)• • Knowledge of internal tools (document management system, kofax, customer file…) Reception, sorting and qualification of mail.• • Creation of new procedures.• • Management of customer requests in relation with sales representatives/service providers.• • Management of anomalies in document management system files.• • Training of employees and new service providers.
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Education
- BTS Assistant ManagerCFA Tertia 30002014BTS assistante manager
- 1st year of lawTertiales20131ére année de droit
Categories
- Other