About Lou-Ann
French
Native or bilingual
Experience
- Accefil,Customer Service RepresentativeMarch 2026 - Today (3 months)Tours, FranceProcessing member files, managing contract-related data, incoming calls, emails, and letters
- Mairie deCommunications AssistantNovember 2023 - February 2024 (3 months)Chambray-lès-Tours, FranceCivil status reception desk (Reception and public orientation, data entry, verification of supporting documents)
- Grand Hôtel de ToursReceptionist / Sales Assistant / BanquetsJune 2022 - July 2022 (1 month)In-person client reception, reservation management, internal coordination, assistance to the sales department, Excel data entry
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Education
- Dog, cat, and small pet owner certificateExcelia2025
- Bachelor in Tourism and Hospitality ManagementExcelia2025Bachelor Management du Tourisme et de l'Hôtellerie