Freelancer profile translated to English.

Description

Experienced IT professional, I am Loth Louis N'SOUADI, holder of a European Master's degree in IT Expert, with over 10 years of experience in IT, networks, and technical support.

✔️ Solid technical expertise: mastery of systems, networks, and IT security environments, with a proven ability to diagnose, resolve, and prevent complex incidents.

✔️ Specialization in GRC (Governance, Risk, Compliance): passionate about compliance and cybersecurity issues, I am particularly interested in integrating best practices to strengthen organizations' IT resilience.

✔️ Versatility & adaptability: cross-functional experience covering IT and networks, user support (level 2 and 3), technical project management, and continuous process improvement.

✔️ Results-oriented: analytical skills, rigor, and customer service orientation allow me to provide effective, sustainable solutions aligned with business objectives.

✔️ Seeking new challenges: motivated to join a stimulating environment, I am looking for new professional challenges to continue evolving and contribute to large-scale projects.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

ULTRAEDGE via OPEN WORK,
Datacenter Supervision Production Manager
May 2024 - Today (2 years and 1 month)
Saint-Priest, France
• Regular drafting and updating of production reports for senior management.
• Detection and qualification of network incidents.
• Creation of incident tickets and management of actions until resolution.
• Monitoring and resolution within deadlines. Critical incident management.
• Supervisor support and training. Interface with customer support.
• Production of reports and operational documents.
• Service continuity monitoring within the team.
• Organization of internal audits to verify compliance with applicable legal and regulatory requirements.
• Development of a security culture, implementation of prevention and awareness actions.
• Participation in the creation of technical communication materials.
SIEGE CREDIT AGRICOLE
IT Deployment Technician
January 2023 - April 2023 (3 months)
• Company presentation: Banking
• Imaging and deployment of computer workstations
• Imaging and deployment of Windows workstations and Android tablets
• Organize and coordinate the physical installation of infrastructure equipment
• Provide training to colleagues on both technical and functional aspects
• Banking
• Technical Environment: Windows 10, Windows 11, Windows Server 2019
• Software: Android, Office 365
CROIX-ROUGE FRANCAISE
IT and Network Support Engineer
April 2023 - January 2024 (9 months)
• Company presentation: Association
• Management of all types of network, system, and hardware incidents. Management of the IT park (over 2000 people:
• across 11 distant cities + the CRF headquarters in Nîmes, orders, renewals, upgrades)
• Creation, deployment, and updating of Windows 10 and Windows 11 masters (Laptops, Desktops, Tablets)
• Management and configuration of switches (Cisco, Zyxel) and Wi-Fi access points (Zyxel)
• Management of network and local printers (Konica, Canon)
• Management of audio and video conferencing tools: software (Cisco Webex, Teams, Skype, Zoom) and hardware (Cisco DX, Cisco Telepresence Touch 10 Tablet)
• Management of the Ticketing tool (GLPI)
• Implementation of the network architecture for the Cournonterral EHPAD and installation of equipment in patching bays
• Association
• Technical Environment: Windows 10, Windows 11, Windows Server 2019
• Software: Android, Office 365, Nebula, TeamViewer, GLPI, AD, OneDrive