Freelancer profile translated to English.
Back to original languageAbout Lotfy
Business Analyst / Tester with 6 years of expertise in requirements analysis, Salesforce configuration, and testing strategy to ensure high-performing solutions. Strong ability to collaborate with technical and business teams to ensure the quality of deliverables, I support clients in all functional aspects.
Today, I am looking for new challenges, do not hesitate to contact me if you wish to discuss them.
Certified in Salesforce Administration, Development, and Business Analysis.
Professional English
- Key Skills:
Writing business processes
Writing and tracking User Stories
Monitoring the work of the development team
Facilitating requirements gathering workshops
Validation and testing with business teams
Functional testing and acceptance
Salesforce setup and configuration
I support development teams in implementation and deployment.
- Interpersonal Skills:
Teamwork and effective collaboration
Adaptability to different situations and changes
Initiative and organization
Ability to build lasting and positive relationships with the client and managed team members.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- AUBAY / ALLIANZSENIOR BUSINESS ANALYSTNovember 2023 - Today (2 years and 7 months)Participation in testing and deployment phases of deliverablesParticipation in the implementation of the roadmapParticipation in the agile rituals of the Squad (Daily, Brainstorm, Design chapter, Refinement, sprint review, sprint planning, PI planning)Design workshops for expressed needsWriting user stories in JiraSprint planning workshop with the squad to onboard sprint USEstimating requests and updating the product backlogRUN: Monitoring user incidents in Service Now & JiraParticipating in the scoping and expression of client needsUpdating documentation in Confluence
- AUBAY / AXABUSINESS ANALYST SALESFORCEFebruary 2023 - October 2023 (8 months)Monitoring development in different environmentsGathering and analyzing needs from the business and formalizing them by writing Jira USBug fixingTesting the solution to ensure its adequacy to business needsPreparing scoping workshopsWriting functional specificationsGuardian of the link between functional needs and technical teams, respecting details and quality.Creation of Workflows and Reports / Dashboards
- SOFT INNOVATION / AUCHANBUSINESS ANALYST SALESFORCEOctober 2021 - December 2022 (1 year and 3 months)Lille, FranceCollecting user needs, analyzing and prioritizing them considering prioritiesParticipating in the setup of the Solution and configuration workProviding functional support to the team and usersRegression testing and fixing regressionsHandling bugs/anomalies via a JIRA ticketing systemCreating and configuring Connected AppsMonitoring and analyzing the needs of 7 countries (Poland, France, Romania, Portugal, Spain, Ukraine, Hungary) through daily and weekly meetings.Fixing and creating reports/dashboards, validation rules, Workflow, WorkbenchTranslationMonitoring deployments and releases with POsNight intervention during production deploymentsMonitoring Salesforce community portal pages (Auchan user login page)
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Education
- ENGINEERING DIPLOMA IN COMPUTER SCIENCE AND NETWORKSMoroccan School of Engineers2018Option MIAGE
- DIPLOMA OF SPECIALIZED TECHNICIAN IN COMPUTER DEVELOPMENTISTA2015
Certifications
- Salesforce Business AnalystSalesforce2024
- Salesforce AdministratorSalesforce2020