Freelancer profile translated to English.

Description

Operations Technician / Analyst with several years of experience, I support companies in maintaining their IT systems in operational condition.

I mainly work on infrastructure supervision, incident management (L1/L2), anomaly analysis, and support for business teams. Accustomed to critical environments, I ensure the availability, performance, and security of applications and systems.

My skills cover:

Supervision and monitoring (Centreon, Nagios, Zabbix…)

Incident and ticket management (GLPI, ServiceNow…)

Windows / Linux systems operations

Batch and application processing monitoring

Log analysis and problem-solving

Continuous improvement and documentation

Responsive, rigorous, and autonomous, I integrate quickly into teams and become operational rapidly.

My goal: to secure your IT production and ensure service continuity.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km)

Keolis
CONDUCTOR / RECEPTIONIST
January 2020 - January 2025 (5 years)
Lille Métropole Habitat, Lille, France
Transport of passengers in urban areas. Adherence to safety standards and incident management, ticket sales.
Boulanger
MVS SYSTEMS AND NETWORKS OPERATIONS TECHNICIAN
January 2017 - January 2019 (2 years)
Lille, France
Supervision of IT systems and processes. Monitoring of servers and data flows. Incident management and process restarts. Technical support and coordination with IT teams.
AG2R LA MONDIALE
WINDOWS/LINUX SYSTEMS AND NETWORKS OPERATIONS TECHNICIAN
January 2016 - January 2017 (1 year)
Lille, France
Supervision and maintenance of servers (Windows/Linux). Diagnosis and resolution of system incidents. Level 1/2 user support. Participation in infrastructure installation and configuration.