Lorraine De Noblens

- Member of the strategic committee: definition of business priorities and decision-making

- Negotiation of contracts and management of relationships with partners responsible for visits (3500/month), photo reports (400/month) etc. to ensure the smooth running of operations

- Head of the customer service department: 3500 incoming calls/month, management of 3 people

- Structuring, recruitment and management of a fleet of 20 freelance visiting agents - Results achieved in 1 year: 10% increase in sales rate, 30% decrease in visit costs and 2-point improvement in NPS

- Management of projects impacting service quality, product improvement and cost optimization

- HR, financial and operational management of the site (80 students, 4 Khmer employees) - Project management in conjunction with headquarters and local stakeholders

- Development of sponsorship programs in the region and reporting to donors

Manager of a 3500 m2 coworking space - 50 companies

- Site opening, liaison with the works & development team

- Operational, administrative and financial management of the space

- Marketing of office spaces

- Community animation to create connections between different companies

Support in the management of other Morning Coworking spaces

Coaching of new coworking space managers