About Loris
French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Italian
Basic
Experience
- Swen Capital PartnersDigital Transformation CRM - HubspotBANKING AND INSURANCEMay 2021 - February 2022 (9 months)Paris, FranceCRM Project Manager in a major digital transformation program. The objective of this mission was to orchestrate the implementation of the CRM in agreement with the various stakeholders.By supporting the teams step by step, it was possible to implement a CRM tool to replace or complement existing processes. This greatly improved team productivity, allowed for much better tracking of customer interactions, and enabled a data-driven continuous improvement strategy (monitoring dashboards, KPIs).I personally handled a large part of the architecture definition and Hubspot configuration setup with the support of the technical integrator.Once the tool was in place, we deployed a change management and training campaign for the teams.In addition to the teams' daily use of the tool, I also trained internal teams to enable them to manage the tool's evolution in the future (training the Product Owner in agile methods and product management, training the IT team in tool administration and architecture, etc.).
- KayrrosProduct ManagerTECHFebruary 2018 - January 2020 (2 years)Paris, FranceManaging a small team, we implemented and structured all IT tools and worked on aligning the various products of this 150-person company.Among the topics addressed, some relate to ERP and CRM to automate tasks as much as possible and add value (reporting, electronic signature, task management and reminders, purchase requests and expense reports...).The other part is significant work on aligning the different products to:Automate the generation and sending of emails (an integral part of the product subscribed to by customers).Improve the platform's back-office and product segmentation to manage customer licenses and permissions.Implement user tracking and KPIs for product improvement and to support business development (close monitoring of inactive customers to reduce churn and improve cross-sell/up-sell).More generally, synchronize team sprints, implement a global Roadmap (to improve visibility, prioritize, and optimize infrastructure development).
- ENGIEBI Data Visualization AnalystENERGY AND UTILITIESJune 2017 - July 2017 (2 months)Paris, FranceSupporting a team of developers on the UX/UI and product vision of a data visualization platform project.This platform replaces an annual PDF report "A World of Energy" with dynamic and filterable visualizations.
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Fluid Mechanics EngineerENSEEIHT2018
Certifications
- Product ManagerOpenClassrooms
- Data ScientistDatacamp2021