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Loriane GiordanellaLG

Loriane Giordanella

Account manager / 360° Communication Manager

€450/day
Marseille, FR
3-7 years
Project Management
Communication
Marketing
Branding
Account Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Loriane

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Marseille (up to 30km), Toulon (up to 30km), Aix-en-Provence (up to 30km)

Experience

  • Uber Eats
    Territory Account Manager
    RESTAURANTS AND FOOD SERVICE
    January 2026 - July 2026 (6 months)
    Marseille, France
    • Management of a portfolio of 100 restaurants located in Marseille, Aix, Montpellier, and Nîmes.
    • Communication and marketing upsell support, a role with a strong commercial aspect.
  • Doctolib
    Account Manager / Customer Success
    HEALTH AND WELLNESS
    October 2024 - December 2025 (1 year and 2 months)
    Paris, France
    • Management of a portfolio of 2500 client practitioners (pharmacists): onboarding new clients, advice on software usage, and bug resolution.
    • Analysis of practitioners' product performance and key usage indicators.
    • Exceptional 4-month mission as a sales representative within my contract, involving a change of responsibilities and sales objectives.
    • Client interaction post-sale and support throughout their journey with Doctolib, particularly in coordinating complex support issues and handling billing through Salesforce.
    • Daily interaction with sales and customer support teams to ensure user satisfaction (NPS).
    • Implementation of marketing campaigns and webinars (vaccinations, screenings, etc.).
    • Integration into the internal "Product Champions" team to collaborate with product managers on future features and constant product evolution.
  • Twoo
    Communication and Event Management Officer
    CIVIC AND SOCIAL ORGANIZATIONS
    May 2023 - October 2024 (1 year and 5 months)
    Paris, France
    • Part-time management of two work-study students (graphic designer & community manager).
    • Conception and organization of events specific to the entrepreneurial ecosystem: trade shows, conferences, etc.
    • Event production for the Prix Moovjee, an annual national competition with 4 major associated events: candidate preparation day, jury, awards ceremony, and laureate seminar.
    • Digital strategy and conception of the editorial line for the web (institutional websites).
    • Content production and distribution across relevant communication channels (web, email, social media, press, etc.) to generate visibility and engagement.
    • Preparation and launch of targeted SEA/SEO campaigns.
    • Analysis of marketing, digital, and event performance.
Check out Loriane's experience

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Education

  • MSc Digital Marketing & Data
    KEDGE BUSINESS SCHOOL
    2022
    Programme spécialisé en alternance : Droit de l'Internet et data privacy, stratégie digitale et content marketing, CRM data et expérience client, management de projets digitaux, UX Design & ergonomie web, social media et marketing d'influence, publicité, SEO & Google Analytics.
  • Master in Marketing & Brand Management
    KEDGE BUSINESS SCHOOL
    2021
    Introduction au management, gestion de la performance financière, développement durable et responsabilité sociale des entreprises. Art oratoire, communication visuelle et design.
Check out Loriane's education

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