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Lorène GabilléLG

Lorène Gabillé

E-commerce Customer Service Assistant - Customer Email Management

€250/day
Nîmes, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lorène

Self-employed, I offer e-commerce customer service/support services, mainly via email for Shopify stores.

I am serious, organized, and comfortable in writing, capable of handling customer requests with calm and professionalism.

🔹 Responding to customer emails
🔹 Order tracking
🔹 Handling returns and refunds
🔹 Simple dispute resolution

📅 Availability: 25 hours per week
💻 100% remote work
📈 Possibility of evolving to customer chat after integration

Although I am new to e-commerce customer service, I have experience in customer relations and I am motivated to provide quality customer service to the stores that trust me.
  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Le Pépinet
    Restaurant in France and Switzerland
    November 2012 - April 2017 (4 years and 5 months)
    Crans-Montana, Switzerland
    Greeting and serving customers in the dining room, managing orders and resolving issues quickly and professionally.
    Developed skills in customer relations, organization, and communication.
    Experience in demanding and fast-paced environments, with a focus on customer satisfaction.
    Customer Service Organization and Time Management Calmness and Professionalism Under Pressure Request Management and Problem Solving Adaptability and Flexibility
  • Boutique Orange
    Salesperson / Customer Relations
    May 2006 - November 2007 (1 year and 6 months)
    Valence, France
    Managing customer relations in store: greeting, advising, and order follow-up. Handling customer requests and resolving issues with professionalism and calm. Learning the importance of efficient and caring customer service. Although I am new to e-commerce customer service, I am motivated and organized to offer quality customer service.
    Customer Service and Customer Relations Problem Solving / Dispute Management Organization and Order Tracking Clear and Professional Communication Seriousness and Professionalism

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Education

  • BAC STT
    Marie Curie High School Echirolles
    2001
    2 ans IUT tech de co IUT de Grenoble

Skill set

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