Lorena Romero

Virtual Assistant specializing in customer service and support for digital professionals.

I assist doctors, therapists, online academies, and digital entrepreneurs who need order, clear communication, and reliable support in their daily lives. My work focuses on facilitating business operations so that the professional can concentrate on their specialty, while I handle management, service, and coordination.

I have international experience working remotely with professionals and teams in Spain, Switzerland, Mexico, and Latin America, providing administrative support, student and patient service, communication management, and support for digital projects.

I specialize in:

Customer service and human, close, and professional support

Remote administrative support and operational organization

Email management, scheduling, and process tracking

Moderation and technical support on Zoom (classes, workshops, events, and conferences)

Service to students and patients via WhatsApp, email, and digital platforms

Basic social media and community management

Support for digital launches and institutional communication

Creation of organizational materials and simple content

Use of digital tools and artificial intelligence to optimize tasks

I have worked as a virtual assistant and communication manager for medical institutions, digital academies, and educational brands, collaborating closely with CEOs and teams, always maintaining confidentiality, independent judgment, and fluid communication.

I define myself as an organized, empathetic, and resourceful professional, with the ability to adapt to different work paces and learn new tools. I bring structure, calm, and continuity to projects, taking care of both the end customer's experience and that of the professional I support.

📍 I work 100% remotely from Colombia

🌍 Available for clients in Spain and Europe