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Lorena R.LR

Lorena R.

Executive Assistant | Customer Success Manager

€300/day
Caen, FR
3-7 years

Average response time: 12 hours

Freelancer profile translated to English.
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About Lorena

Hello everyone 👋

🔎 Are you looking for an executive assistant to help you manage your business? Freelancing for over 3 years with start-ups, I can assist you during periods of high workload or for regular assignments. Self-taught, I adapt easily to new tasks and aim to build a relationship of trust.

My goal is to put my skills at your disposal to help you free up time, reduce your mental load, so you can fully focus on your core business. You can entrust me with various tasks such as:

📂 Administrative Management:
↪Email management (drafting emails in French, Spanish, English)
↪Agenda management
↪Pre-accounting (data entry, invoice attachments)

👩‍💻 Sales Management:
↪Sales administration (management of invoices, quotes, and credit notes)
↪Follow-up of unpaid invoices and customer recovery
↪Contract follow-up, customer service, customer follow-up, and loyalty
↪Virtual assistant and trainer

💻 Marketing Management:
↪Social media management
↪Web writing, newsletters, and email campaigns
↪Audio/video transcription, subtitling, content uploading

And much more, according to your needs! Do not hesitate to contact me if you have specific requests, we can discuss them together!

Looking forward to connecting,

Lorena

Non-exhaustive list: Notion, Slack, Google Meet, Whereby, Calendly, Whatsapp, We transfer, Drift, Crisp, Close.io, Stripe, Pennylane, Zapier, Lemlist, Phantombuster, Webflow, Riverside, Sendcloud, Jotform, Adobe suite, Office suite, Canva, Instagram, Pinterest, Linkedin, Facebook, Trello, Fillout, Make.

  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Conversational

Can work on-site
Caen (up to 30km)

Experience

  • e-qualis
    Administrative Assistant
    CIVIL ENGINEERING
    September 2024 - Today (1 year and 9 months)
    - Bank reconciliations
    - Payment recording
    - Invoice preparation
    - Payment reminders
    - Preparation of accounting files
    - Recording of calibrations
    Henrri Qonto Bank Reconciliation Invoicing Unpaid Invoice Follow-up Calibration
  • IMAPPER
    Executive Assistant / Customer Success Manager / Online Trainer
    ARCHITECTURE AND URBAN PLANNING
    October 2021 - Today (4 years and 8 months)
    Orsay, France
    - Sales
    - Sales management
    - Online training / Technical assistant
    - After-sales service and customer success manager
    - Administrative assistant (email management, Crisp, Aircall)
    - Content creation (social media, user guides, training materials)
    - Accounting assistance (attachment of supporting documents, assistance with accounting files)


    Stripe Slack Sendcloud Hubspot Trello Fillout Zapier Automation Aircall Crisp Pennylane
  • LA MAISON BINEAU
    Sales Advisor in Decoration / Saleswoman
    ARTS AND CRAFTS
    June 2018 - February 2021 (2 years and 9 months)
    Levallois-Perret, France
    - Interior decoration advice
    - Client portfolio management
    - Quote preparation / Order follow-up





    Interpersonal Skills Sales Portfolio Management

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Education

  • Architect
    ENSAPVS
    2018
  • MANAA
    Duperré
    2011

Skill set

Categories

  • Other