Lorena M

I am a professional with experience in administrative management, customer service, and operational support in cultural, legal, and corporate environments, with a special interest in process organization, database optimization, and remote team coordination.

I have worked in very diverse fields, from cultural management at the Teatro de Cámara de Madrid (support in event organization, administrative tasks, and audiovisual technical support), to personalized customer service in the legal sector, assisting in visa management and case tracking. I have also developed experience in academic environments at IE University, managing information in specialized databases and assisting users in Spanish and English. Currently, I am focusing on the CRM area at Business Publications Spain, where I work with tools like Salesforce and HubSpot, contributing to data quality, lead segmentation, process automation, and performance reporting.

I consider myself an organized, resourceful, and adaptable person, with ease in working remotely, learning new digital tools, and collaborating across multidisciplinary teams.