About Lorena
Spanish
Native or bilingual
Italian
Conversational
English
Conversational
Experience
- IBM - Métrica Consulting (Remoto)Data Analyst TechnicianJanuary 2022 - January 2024 (2 years)• Analysis and management of IGCC claims files for Grupo Naturgy, ensuring regulatory compliance.• Optimization of the resolution of complex arbitration and award cases, guaranteeing the correct application of regulations.• Drafting of formal communications and management of billing in Delta.• Coordination with electricity and gas distribution companies to resolve incidents efficiently.
- Grupo Femxa (Remoto)Administrative Technician and Student AdvisorJanuary 2020 - January 2021 (1 year)• Management of enrollments and documentation in GesFemxa, optimizing administrative processes.• Real-time support as a chat agent, managing inquiries with Zendesk.• Coordination with Admissions and Supervisor to ensure quality and compliance.• Handling of subsidized SEPE calls, validating requirements and regulations.
- Universidad C.A.E.C.E.Library AssistantJanuary 2012 - January 2018 (6 years)Buenos Aires, Argentina• Inventory management and bibliographic inquiries with Pérgamo.• Supervision of loans and renewals for efficient flow.• Organization of activities and courses to optimize resources.• Preparation of reports on material and activity usage, contributing to the continuous improvement of the service.
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Education
- Data Protection and Information SecurityIBM2023LOPD y Seguridad en la Información
- General Data Protection Regulation • Occupational Risk Prevention + COVID 19Femxa2020Reglamento General de Protección de Datos • · Prevención de riesgos laborales + COVID 19