Lorena Castro Espinosa

I am a professional with over 10 years of experience in administrative management, customer support, and leadership of multidisciplinary teams. Throughout my career, I have optimized key processes, such as reducing customer support response times from 4 hours to just 10 minutes, and have managed essential administrative tasks, including calendar coordination, invoicing, and daily operations organization.

My experience in diverse sectors, from international logistics to customer service in large companies like Hilton and start-ups like LineTen, allows me to adapt to different industries and provide personalized solutions. Furthermore, I am proficient in technological tools such as Jira, Confluence, Zendesk, and Google Analytics, ensuring efficiency in all the processes I manage.

I am fluent in Spanish, English, and Catalan, enabling me to collaborate with clients from different cultures and markets. My commitment is to make your day-to-day easier, helping you focus on what truly matters for your business.

If you are looking for a versatile, results-oriented profile with the ability to handle multiple projects, I am here to support you. Let's talk about how I can be your best virtual ally!