Freelancer profile translated to English.

Description

Hi! I'm Lola.

Passionate about human relationships and writing, I am a CRM Manager and Copywriter. My goal? To help you build strong relationships with your customers through authentic and effective communication.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Evergreen Media
CRM Manager - Mail Marketing
E-COMMERCE
January 2024 - Today (2 years and 5 months)
Argo - AR
Customer Success Manager
SOFTWARE PUBLISHING
November 2021 - September 2023 (1 year and 10 months)
Montpellier, France
Client onboarding and product training.
Technical and functional support.
Account management and loyalty strategy.
Customer feedback and UX analysis.
Management of renewals, cross-sell and up-sell.
KPI monitoring and performance optimization.
Team coordination and workflow optimization.
Optimization of customer journeys.

Onboarding Customer Success Training Customer Support Salesforce Zendesk CRM Project Management Planning Customer Relations
Aram
Communication Manager / Account Manager
TRAVEL AND TOURISM
September 2020 - September 2021 (1 year)
Montpellier, France
Managing relationships with international students.
Collecting and analyzing feedback on experiences.
Interaction with educational partners.
Coordination and organization of events.
Management of the communication department (graphic design, social media).
Monitoring the performance of advertising campaigns and making adjustments accordingly.

Digital Communication Sustainable Tourism Customer Relations CRM Event Organization Project Management