Freelancer profile translated to English.
Back to original languageAbout Lola
Operations specialist with the ability to lead teams, optimize processes, and transform complex operations into efficient and scalable systems. I bring a solid track record in operations and continuous improvement, with experience in team leadership, client management, and process optimization. My goal is to collaborate on projects where organization, efficiency, and results orientation are key factors in generating value.
Catalan
Native or bilingual
Remote only
Primarily works remotely
Experience
- PDM Marketing Y Publicidad DirectaOperations & QA ManagerLOGISTICS AND SUPPLY CHAINAugust 2015 - Today (10 years and 11 months)Madrid, SpainResponsible for Production, Operations, and Customer Service, leading the planning and execution of direct marketing and fulfillment campaigns. Direction and coordination of productive resources, logistics, and work teams. Planning and monitoring of campaigns, ensuring compliance with deadlines, costs, and quality standards. Comprehensive management of logistics, transport, warehouse, and stock control. Management of the Quality System according to ISO 9001 standard and coordination of audits. Negotiation with suppliers, purchasing, and procurement. Implementation of operational improvements aimed at process optimization, cost reduction, and efficiency increase. Guarantee of high levels of service and customer satisfaction through efficient management of operations and resources.
- PDM MARKETING Y PUBLICIDAD DIRECTAOPERATIONS & QA MANAGERAugust 2015 - Today (10 years and 11 months)Madrid, SpainResponsible for Production, Operations, and Customer Service, leading the planning and execution of direct marketing and fulfillment campaigns. Direction and coordination of productive resources, logistics, and work teams. Planning and monitoring of campaigns, ensuring compliance with deadlines, costs, and quality standards. Comprehensive management of logistics, transport, warehouse, and stock control. Management of the Quality System according to ISO 9001 standard and coordination of audits. Negotiation with suppliers, purchasing, and procurement. Implementation of operational improvements aimed at process optimization, cost reduction, and efficiency increase. Guarantee of high levels of service and customer satisfaction through efficient management of operations and resources.
- PDM MARKETING Y PUBLICIDAD DIRECTA S.AOPERATIONS & FULFILLMENT MANAGERLOGISTICS AND SUPPLY CHAINApril 2011 - August 2015 (4 years and 4 months)Madrid, SpainResponsible for the Data Entry and Fulfillment area, managing multidisciplinary teams and projects for national clients. Coordination of work teams and supervision of fulfillment operations. Development and implementation of new operational methodologies and procedures. Client management and project tracking. Design and execution of organizational restructuring plans. Optimization of costs, productivity, and production processes. Coordination of audits and quality control.
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Education
- ESPECIALISTA EN SUPPLY CHAIN MANAGEMENT, Supply Chain ManagementIMQ Ibérica Business School2026ESPECIALISTA EN SUPPLY CHAIN MANAGEMENT, Supply Chain Management
- INTEGRATED DIRECT MARKETINGESIC BUSINESS & MARKETING SCHOOL.2008MARKETING DIRECTO INTEGRADO