Freelancer profile translated to English.

Description

I help brands deliver an impeccable customer experience and build an engaged community.

With a Master's degree in Communication and 3 years of experience in customer service and support, I now support companies as a freelancer on two essential pillars for their growth:

👉 customer satisfaction

👉 brand presence and image on social media

Specializing in the health, beauty, and cosmetics sectors, I understand your challenges: regulatory requirements, building trust, premium image, and proximity to your community.

✨ What I bring concretely:

- Human-centered, responsive, and structured customer service that turns every interaction into a loyalty opportunity,

- Strategic community management aligned with your brand values and business objectives,

- Clear communication tailored to demanding audiences.

Rigorous and organized, results-oriented, I help you focus on growing your business with peace of mind!

📩 Available for one-off projects or long-term collaborations.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Cagnes-sur-Mer (up to 50km)

OnePilot
Customer Service Operator
January 2026 - Today (5 months)
Outsourced customer service for various brands: Nike FFF, Jott, Simone Pérèle, Muji, Naturopéra, GreenOwl, Murfy, and Rive Droite.
MiYé (groupe Pierre Fabre)
Customer Account Manager
January 2026 - Today (5 months)
- Handling multi-channel customer requests (emails, chats, phone calls)
- Managing complaints and resolving issues
- Tracking orders and deliveries
- Handling billing and return inquiries
- Providing personalized customer support and advice
- Adhering to the specific procedures and standards of each brand
MiYé (groupe Pierre Fabre)
Communication Officer
September 2023 - November 2025 (2 years and 2 months)
Antibes, France
- Conducting industry research and trend analysis
- Managing various communication and marketing schedules
- Creating visual content, videos, and written materials (blog posts, newsletters, social media posts)
- Establishing and managing partnerships (brands, agencies, influencers, UGC)
- Planning and scheduling content
- Managing customer service
- Community animation and moderation
- Monitoring and analyzing social media performance
- Creating visual assets and ad copy for Meta Ads
- Supervising and guiding teams on content planning and production
- Assisting with website management (product pages, optimizations, updates, WooCommerce to Shopify migration)
Community Management Communication Customer Service Management Social Media Moderation Social Media Visual Creation