Freelancer profile translated to English.

Description

Virtual assistant specialized in customer support via email and chat.

Serious, organized, and responsive, I can handle customer requests, ticket follow-up, email responses, and database updates.

Accustomed to computer work, I quickly adapt to tools and procedures (CRM, messaging, tracking spreadsheets).

Available 10 to 15 hours per week, I am looking for regular or occasional remote customer support assignments.

Languages

Workplace preferences

Remote only

Primarily works remotely

Missions personnelles
Client support assistant
January 2026 - Today (5 months)
Amiens, France
Handling customer requests remotely via email and chat, clear and professional responses, message follow-up and information organization.
Using digital tools for request processing, updating tracking spreadsheets, and meeting deadlines.
Customer satisfaction-oriented work, thoroughness, and responsiveness.
Customer support Customer service Email support Chat support Virtual assistant
Assistant support client (missions personnelles)
Client support assistant
January 2025 - January 2026 (1 year)
Responding to requests via email and messaging, managing customer information, following up on and organizing requests, rigorous work and meeting deadlines.