LEFreelancer profile translated to English.
Back to original languageAbout Loick Esdras
Student in Economics and Finance degree at IAE of Tours, I am leveraging my experience in commerce, customer relations, and management acquired in France, Morocco, and Congo. Accustomed to advising, supporting, and retaining clients, I have developed solid skills in sales, inventory management, CRM tools usage, as well as great cultural and professional adaptability. Trilingual (native French, English B2), I combine rigor, customer service orientation, and a taste for challenges to provide effective solutions and contribute to the success of my clients' projects.
French
Native or bilingual
English
Fluent
Can work on-site
Tours (up to 50km)
Experience
- ConcentrixCustomer advisorRETAIL (LARGE RETAILERS)January 2024 - July 2025 (1 year and 6 months)MoroccoReception and management of incoming calls or messages from clients (after-sales service, sales, assistance, etc.). Understanding client needs and proposing effective and personalized solutions.• Administrative follow-up of client files using internal CRM tools (Salesforce, PGC, etc.).
- MarjaneVersatile team member - sales and shelf stockingRETAIL (LARGE RETAILERS)July 2023 - December 2023 (5 months)MoroccoShelf stocking, facing, and product rotation according to FIFO method to ensure freshness and availability. Reception, control, and storage of deliveries with verification of purchase orders. Welcoming and informing clients, directing them to the products they are looking for. Participation in promotional operations and shelf reorganization. Maintaining cleanliness and adhering to hygiene and safety rules in the sales area.
- Snake- pizzeria No WayFast food workerMay 2022 - September 2022 (4 months)MoroccoTaking orders, preparing and handing over food. Strict adherence to hygiene; cleaning and tidying. Teamwork during peak hours.
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Education
- Economics and Finance degreeIAE-Tours (Institute of Business Administration)2026Licence Economie et Finance
- DTS: Accounting and FinanceISGI (Specialized Institute of Management and Informatics)2023DTS: Comptabilité et Finance