Logan Hendoux

Manager of a car dealership, I handle all the tasks related to the management of a structure on a daily basis: both administrative tasks and operational work in the field.

Versatile and autonomous, I am involved in all aspects of a dealership:

administrative management and internal organization,

processing customer files,

writing and publishing advertisements,

commercial follow-up and customer relations,

coordination of operations (arrivals, departures, deliveries),

prospecting and business development,

management of unforeseen events and daily technical tasks.

My role: to ensure the dealership runs smoothly, professionally, and efficiently by taking care of every step of the process.

At Norauto, I held a versatile position combining customer reception, administrative management, workshop organization, and commercial follow-up. I was a true operational pillar, ensuring a good customer experience and the smooth running of the center.

My main responsibilities:

Customer reception and advice (needs diagnosis, service explanation, quotes)

Administrative file management (invoicing, payments, warranties, insurance files)

Workshop organization: intervention planning, coordination with technicians

Commercial follow-up: follow-ups, additional service proposals, customer loyalty

Stock management: checking, ordering, receiving goods

Quality control before vehicle return

Dispute resolution and management of delicate situations

Strict application of safety procedures and Norauto standards