Freelancer profile translated to English.
Back to original languageAbout Loan
Passionate about digital and human support, I help brands and projects develop their online presence while creating engaging and useful experiences for their audiences.
With triple expertise in community management, Customer Success Management, and copywriting, I work on visibility, engagement, and user satisfaction.
Bilingual French/English, I also support international projects.
My areas of expertise:
🚀 Community Management & Digital Strategy
Definition of content strategies aligned with your goals
Development of high-performing editorial calendars
Multi-channel social media management (Instagram, TikTok, etc.)
Management, moderation, and development of engaged communities
Production of photo/video content aligned with your brand image
UGC
Performance analysis and continuous optimization
🤝 Customer Success Management (CSM)
Onboarding and support for users or learners
Monitoring, support, and problem-solving
Coaching (individual or group)
Improvement of user experience and loyalty
Rapid adaptation to any type of training or product
✍️ Copywriting & Content Creation
Writing engaging content (posts, scripts, pages, emails)
Creation of photo/video content consistent with your image
Design and management of email campaigns
Optimization of messages to maximize conversion and impact
📈 Results
- +581% of accounts reached in 3 weeks (Instagram & TikTok – legal sector)
+10K followers in 9 months
-Management of an email campaign (creation, writing, sending)
-Management of a training community: support, weekly live coaching
My goal: to build connections, generate engagement, and concretely contribute to the success of your users or audience.
Let's discuss your project 👋
French
Native or bilingual
English
Native or bilingual
Korean
Conversational
Italian
Conversational
Remote only
Primarily works remotely
Experience
- Tattoo BoostCustomer Success Manager (CSM), Coach + Community Manager + MailingSOCIAL NETWORKSFebruary 2026 - Today (4 months)CSM:- Management of the Skool community (posting, interaction)- Live marketing coaching for students 2 hours per week- Responding to student questions in the Skool group and via private messagesCommunity Manager:- Management of the Instagram community- Creation and posting of reels, carousels, storiesMailing / Copywriting:- Sending 3 emails per week to the mailing list- Creation of sales emails, short emails, storytelling emails, value-based emails- Analysis of statistics
- JurisLogicCommunity ManagerSOCIAL NETWORKSJune 2025 - Today (1 year)🎯 Development of a digital strategy📅 Creation and execution of the editorial calendar (3 reels, 2 carousels, and 3 stories per week) with content creation👩💻 Weekly engagement routine📱 Community management📈 Statistics analysis and reporting📊 Results after 3 weeks of posts: +581% of accounts reached; 200K views, 68% of which were non-followers;After 5 months: +4000 followers, approximately 900K views per month, 85% of which were non-followers 🤯
- Marnie CoachCommunity ManagerSOCIAL NETWORKSMarch 2026 - Today (3 months)🎯 Development of a digital strategy📅 Creation and execution of the editorial calendar (2 reels, 2 carousels)👩💻 Weekly engagement routine📱 Community management📈 Statistics analysis and reporting
Reviews
Recommendations
MM
LMCM
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Education
- Digital FreedomJustine Roy2025- Création d'une stratégie digitale et gestion de planning éditorial - Modération de commentaires et animation de communautés - Veille concurrentielle et reporting/analyse de statistiques - Marketing digital
- Double degree Law / Art History and ArchaeologyParis 1 Panthéon Sorbonne2025
Certifications
- Digital FreedomJustine Roy2025