Freelancer profile translated to English.

Description

With 20 years of experience in the tourism and healthcare sectors, I support companies in optimizing their administrative organization, customer service, and daily operations.

Bilingual French-English, I am comfortable working in international and multicultural environments. I intervene to structure, streamline, and improve processes, while ensuring a high level of service quality.

Organized, proactive, and solution-oriented, I help you save time, improve your operational efficiency, and ensure an optimal customer experience.

💼My areas of intervention:

Administrative support & priority management
Operations coordination & internal organization
Customer service (FR/EN) & request management
Calendar, travel, and event management
Project monitoring & process improvement

📍 Available remotely and on-site — open to one-off or regular collaborations.

Do not hesitate to contact me to discuss your needs.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Melun (up to 50km)

Envista - Ormco
Client Relations Manager
MEDICAL
April 2025 - March 2026 (11 months)
Paris, France
Management of a portfolio of over 100 client accounts, ensuring smooth communication and a high level of service quality.
Support for sales operations: order processing, updating client data, and logistical coordination (deliveries and returns).
Handling customer requests and complaints via CRM tools, with a proactive and solution-oriented approach.
Collaboration with international teams and sales representatives to optimize customer experience and loyalty.
International Customer Service Customer Satisfaction Operational Excellence
MEDICAL PROFESSSIONALS,
EVENT COORDINATOR & ADMINISTRATIVE ASSISTANT
April 2024 - October 2024 (6 months)
France
Organization of medical imaging training courses: logistical management, scheduling, travel arrangements, and invoice tracking.
Customer relationship management: handling requests and certifications. Invoice tracking in compliance with health regulations. Quality control.
Administrative support: Problem-solving related to company operations.
Administrative Management Travel Organization Administrative Assistance
LABORATOIRE TOXICOLOGIQUE
MEDICAL ASSISTANT
December 2020 - April 2024 (3 years and 4 months)
France
Internal and external communication: management of administrative medical documents.
Presentation: preparation of annual reports in collaboration with biologists.
Scheduling: managing the department for a team of 10 biologists. Coordination of the department head's interviews.
Administration: support and administrative management in collaboration with the health manager.
Microsoft Office Hospital Laboratory