Freelancer profile translated to English.

Description

Microcomputer technician with several years of experience in IT support, currently in the IT department of one of Catalonia's leading retail chains and previously as a helpdesk technician at Seidor, a leading technology consultancy in Spain.

I remotely resolve (AnyDesk/TeamViewer) all types of incidents: Windows, email, Microsoft 365, printers, networks, slow computers, viruses, and new device configuration. Experience managing equipment fleets with Microsoft Intune.

Accustomed to dealing with users of all levels, with quick responses and clear explanations. Availability in the afternoons and weekends. Support in Spanish, Catalan, and Portuguese.

Languages

Portuguese
Native or bilingual
Spanish
Fluent
Catalan
Fluent

Workplace preferences

Remote only

Primarily works remotely

Bon Preu
IT Support Technician
IMPORT AND EXPORT
January 2025 - Today (1 year and 7 months)
Barcelona, Spain
Helpdesk support and systems administration in the IT department of one of Catalonia's leading retail chains. Resolution of incidents for office and store users, and management of the device fleet with Microsoft Intune: deployments, policies, and equipment configuration.
Seidor
IT
IMPORT AND EXPORT
April 2024 - December 2025 (1 year and 8 months)
Barcelona, Spain
Helpdesk support technician at Seidor, a leading technology consultancy in Spain. Assistance and resolution of IT incidents for client company users: Windows, email, Microsoft 365, printers, access, and corporate software issues.
Ticket management with prioritization according to urgency, telephone and remote connection support, and escalation of complex cases to higher levels. Daily interaction with non-technical users, explaining solutions clearly and closely.
HelpDesk